Senior CRM Process Owner (all genders)

Zalando
Berlin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Stakeholder management","Communication","Training","Mentorship"]

Lead the design and governance of CRM workflows on the Salesforce platform, bridging business operations and engineering to optimize partner experiences and revenue operations. Drive AI-enabled automation (Agentforce, Einstein) and data-driven ROI across the partner lifecycle, ensuring data integrity and actionable dashboards in a high-impact, collaborative environment at Zalando.

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FursaFursa
Zalando
Zalando
3 months ago

Senior CRM Process Owner (all genders)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the design and governance of CRM workflows on the Salesforce platform, bridging business operations and engineering to optimize partner experiences and revenue operations. Drive AI-enabled automation (Agentforce, Einstein) and data-driven ROI across the partner lifecycle, ensuring data integrity and actionable dashboards in a high-impact, collaborative environment at Zalando.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Design and refine best-in-class CRM workflows across the partner lifecycle (acquisition, contract management, onboarding, and Service Cloud) to create a single source of truth
  • •Identify and replace offline processes with integrated Salesforce solutions to improve data integrity and reporting
  • •Oversee AI-driven features (Agentforce, Einstein) to automate partner segmentation and drive operational ROI
  • •Bridge the gap between business units and engineering by translating requirements into execution tickets and user stories, and manage releases with high user adoption
  • •Lead UAT and enable end-user training and documentation to ensure successful implementation and adoption

Pay and Benefits

Perks:EquityHybrid WorkPaid LeaveRelocationGym Membership

Key Requirements

  • •5+ years of Salesforce Platform Development with a track record of building standardized intervention playbooks for partner performance and monetization
  • •Proven experience implementing Salesforce Flows and AI-driven automation (Agentforce or Einstein) to drive productivity
  • •Salesforce Certified Administrator and Platform App Builder; Sales or Service Cloud Consultant certifications highly preferred
  • •Agile/Scrum experience; proficient in managing backlogs in Jira and mapping processes in Signavio/other process mapping tools
  • •Strong stakeholder influence with ability to translate technical capabilities into business value and ROI
Experience:5+ yearsSalesforceCRMSales CloudService CloudAI automation
Skills:LeadershipStakeholder managementCommunicationTrainingMentorship
Certifications:Salesforce Certified AdministratorPlatform App BuilderSales/Service Cloud Consultant
Tech Stack:SalesforceAgentforceEinsteinFlowsSales CloudService CloudCRMAJiraSignavio

Company Brief

Zalando
Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2008
WebsiteLinkedIn