Zalando

1 month ago

Senior CRM Process Owner (all genders)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the design and governance of CRM workflows on the Salesforce platform, bridging business operations and engineering to optimize partner experiences and revenue operations. Drive AI-enabled automation (Agentforce, Einstein) and data-driven ROI across the partner lifecycle, ensuring data integrity and actionable dashboards in a high-impact, collaborative environment at Zalando.

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Design and refine best-in-class CRM workflows across the partner lifecycle (acquisition, contract management, onboarding, and Service Cloud) to create a single source of truth
•Identify and replace offline processes with integrated Salesforce solutions to improve data integrity and reporting
•Oversee AI-driven features (Agentforce, Einstein) to automate partner segmentation and drive operational ROI
•Bridge the gap between business units and engineering by translating requirements into execution tickets and user stories, and manage releases with high user adoption
•Lead UAT and enable end-user training and documentation to ensure successful implementation and adoption

Pay and Benefits

Perks:EquityHybrid WorkPaid LeaveRelocationGym Membership

Key Requirements

•5+ years of Salesforce Platform Development with a track record of building standardized intervention playbooks for partner performance and monetization
•Proven experience implementing Salesforce Flows and AI-driven automation (Agentforce or Einstein) to drive productivity
•Salesforce Certified Administrator and Platform App Builder; Sales or Service Cloud Consultant certifications highly preferred
•Agile/Scrum experience; proficient in managing backlogs in Jira and mapping processes in Signavio/other process mapping tools
•Strong stakeholder influence with ability to translate technical capabilities into business value and ROI

Experience:5+ yearsSalesforceCRMSales CloudService CloudAI automation

Skills:LeadershipStakeholder managementCommunicationTrainingMentorship

Certifications:Salesforce Certified AdministratorPlatform App BuilderSales/Service Cloud Consultant

Tech Stack:SalesforceAgentforceEinsteinFlowsSales CloudService CloudCRMAJiraSignavio

Company Brief

Zalando

Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn

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Zalando

1 month ago

Senior CRM Process Owner (all genders)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Design and refine best-in-class CRM workflows across the partner lifecycle (acquisition, contract management, onboarding, and Service Cloud) to create a single source of truth
•Identify and replace offline processes with integrated Salesforce solutions to improve data integrity and reporting
•Oversee AI-driven features (Agentforce, Einstein) to automate partner segmentation and drive operational ROI
•Bridge the gap between business units and engineering by translating requirements into execution tickets and user stories, and manage releases with high user adoption
•Lead UAT and enable end-user training and documentation to ensure successful implementation and adoption

Pay and Benefits

Perks:EquityHybrid WorkPaid LeaveRelocationGym Membership

Key Requirements

•5+ years of Salesforce Platform Development with a track record of building standardized intervention playbooks for partner performance and monetization
•Proven experience implementing Salesforce Flows and AI-driven automation (Agentforce or Einstein) to drive productivity
•Salesforce Certified Administrator and Platform App Builder; Sales or Service Cloud Consultant certifications highly preferred
•Agile/Scrum experience; proficient in managing backlogs in Jira and mapping processes in Signavio/other process mapping tools
•Strong stakeholder influence with ability to translate technical capabilities into business value and ROI

Experience:5+ yearsSalesforceCRMSales CloudService CloudAI automation

Skills:LeadershipStakeholder managementCommunicationTrainingMentorship

Certifications:Salesforce Certified AdministratorPlatform App BuilderSales/Service Cloud Consultant

Tech Stack:SalesforceAgentforceEinsteinFlowsSales CloudService CloudCRMAJiraSignavio

Company Brief

Zalando

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2008

Website LinkedIn