TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Professional communication","Problem-solving","Ability to work in a fast-paced environment"]

Support Medicare members, prescribers, and providers by processing coverage-related requests through inbound and outbound phone interactions and fax-based casework. Perform accurate case setup, review, outreach, documentation, and timely resolution aligned with Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work in a highly regulated, fast-paced environment requiring strong attention to detail, professional verbal/written communication, and problem-solving skills.

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FursaFursa
NTT
NTT
5 days ago

TEMP BPO Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Support Medicare members, prescribers, and providers by processing coverage-related requests through inbound and outbound phone interactions and fax-based casework. Perform accurate case setup, review, outreach, documentation, and timely resolution aligned with Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work in a highly regulated, fast-paced environment requiring strong attention to detail, professional verbal/written communication, and problem-solving skills.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Process Medicare coverage-related requests for members, prescribers, and providers across phone and fax channels.
  • •Perform accurate case setup, review, outreach, documentation, and timely resolution of requests.
  • •Ensure work is completed according to Medicare guidelines, CMS-mandated timelines, and internal quality standards.
  • •Manage end-to-end skills progression before transitioning to fully production work.
  • •Handle work using a modularized training model and apply learned processes in a regulated environment.

Key Requirements

  • •Accurately set up, review, document, and resolve Medicare coverage requests in line with Medicare guidelines and internal quality standards.
  • •Handle inbound and outbound customer interactions by phone and fax-based casework.
  • •Demonstrate strong attention to detail to ensure accurate processing and documentation.
  • •Communicate professionally through verbal and written channels.
  • •Solve problems effectively in a highly regulated, fast-paced environment.
Skills:Attention to detailProfessional communicationProblem-solvingAbility to work in a fast-paced environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn