1 week ago

Quality & Insights Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Join the Customer Quality team to produce Service Intelligence insights and design a quality management framework. You’ll collate and analyse KPI data, perform root cause and trends analysis on errors and complaints, and use performance intelligence and process-mining outputs to identify inefficiencies and automation opportunities. You’ll also research best practices, embed continuous improvement in an Agile environment, and communicate insights and recommendations to stakeholders, including the Customer Forum and regulators.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Assess service excellence by collating and analysing KPI data and producing insightful reporting on RCTA, errors, complaints and quality for key stakeholders.
•Implement cross-organisational root cause and trends analysis on errors, complaints, VOC and VOB, using performance intelligence and process-mining outputs to identify automation opportunities.
•Research and inform best practices for designing the quality management framework, considering Allianz SE Group requirements and regulatory and market guidance.
•Champion change initiatives by embedding new processes, agile ways of working, and continuous improvement across Retail, Commercial and Claims.
•Conduct monthly reviews of complaints and error logs to ensure internal processes and regulatory requirements are met, presenting findings and recommendations to the Customer Quality Manager.

Pay and Benefits

Perks:Health InsurancePensionRemote WorkGym MembershipMeal Allowance

Key Requirements

•Experience in a data analytics or business analyst position.
•General insurance experience.
•Proven analytical, design, interpretation and reporting skills.
•Strong stakeholder management skills.
•APA qualified with a willingness to achieve CIP qualification.

Experience:General insurance

Skills:Stakeholder managementAnalytical skillsCommunicationChange enablementContinuous improvement

Certifications:APACIP

Tech Stack:KPIData analyticsProcess miningRoot Cause and Trends Analysis (RCTA)AI

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 week ago

Quality & Insights Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Assess service excellence by collating and analysing KPI data and producing insightful reporting on RCTA, errors, complaints and quality for key stakeholders.
•Implement cross-organisational root cause and trends analysis on errors, complaints, VOC and VOB, using performance intelligence and process-mining outputs to identify automation opportunities.
•Research and inform best practices for designing the quality management framework, considering Allianz SE Group requirements and regulatory and market guidance.
•Champion change initiatives by embedding new processes, agile ways of working, and continuous improvement across Retail, Commercial and Claims.
•Conduct monthly reviews of complaints and error logs to ensure internal processes and regulatory requirements are met, presenting findings and recommendations to the Customer Quality Manager.

Pay and Benefits

Perks:Health InsurancePensionRemote WorkGym MembershipMeal Allowance

Key Requirements

•Experience in a data analytics or business analyst position.
•General insurance experience.
•Proven analytical, design, interpretation and reporting skills.
•Strong stakeholder management skills.
•APA qualified with a willingness to achieve CIP qualification.

Experience:General insurance

Skills:Stakeholder managementAnalytical skillsCommunicationChange enablementContinuous improvement

Certifications:APACIP

Tech Stack:KPIData analyticsProcess miningRoot Cause and Trends Analysis (RCTA)AI

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn