Freshworks

1 month ago

Lead - Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead enterprise accounts in the UKI market, driving upsell, cross-sell, and renewals while surpassing revenue goals. Articulate value to executives, position Freshworks as a trusted partner delivering measurable business results, and execute end-to-end sales cycles. Collaborate across teams to uncover opportunities, strengthen retention, and maintain a future-ready pipeline. Travel as required to connect in person and close strategic wins.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Engage, discover & drive results by growing key accounts through upsell, cross-sell, and renewals to consistently surpass revenue goals.
•Articulate value to executives, addressing critical challenges and positioning Freshworks as a partner that delivers measurable business results.
•Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
•Learn & collaborate by coordinating with cross-functional teams to uncover opportunities, strengthen retention, and expand customer success.
•Hunt & prospect to build a robust, future-ready pipeline with accurate forecasting and consistent execution.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceGym MembershipLearning BudgetPaid LeaveEapTax Services

Key Requirements

•5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
•Strategic mindset with curiosity, collaboration, and adaptability.
•Consultative approach with experience working with enterprise customers, including senior leaders, focusing on long-term value creation.
•Strong communicator with relationship-building and presentation skills.
•Domain knowledge exposure to CRM, EX, CX, or ITSM solutions is a plus.

Experience:5+ yearsSaaSCRMITSMCXEX

Skills:CommunicationRelationship buildingPresentationNegotiationCustomer success

Languages:English

Tech Stack:CRMCXEXITSM

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 month ago

Lead - Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Engage, discover & drive results by growing key accounts through upsell, cross-sell, and renewals to consistently surpass revenue goals.
•Articulate value to executives, addressing critical challenges and positioning Freshworks as a partner that delivers measurable business results.
•Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
•Learn & collaborate by coordinating with cross-functional teams to uncover opportunities, strengthen retention, and expand customer success.
•Hunt & prospect to build a robust, future-ready pipeline with accurate forecasting and consistent execution.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceGym MembershipLearning BudgetPaid LeaveEapTax Services

Key Requirements

•5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
•Strategic mindset with curiosity, collaboration, and adaptability.
•Consultative approach with experience working with enterprise customers, including senior leaders, focusing on long-term value creation.
•Strong communicator with relationship-building and presentation skills.
•Domain knowledge exposure to CRM, EX, CX, or ITSM solutions is a plus.

Experience:5+ yearsSaaSCRMITSMCXEX

Skills:CommunicationRelationship buildingPresentationNegotiationCustomer success

Languages:English

Tech Stack:CRMCXEXITSM

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor