Lead - Account Manager

Freshworks
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship building","Presentation","Negotiation","Customer success"]

Lead enterprise accounts in the UKI market, driving upsell, cross-sell, and renewals while surpassing revenue goals. Articulate value to executives, position Freshworks as a trusted partner delivering measurable business results, and execute end-to-end sales cycles. Collaborate across teams to uncover opportunities, strengthen retention, and maintain a future-ready pipeline. Travel as required to connect in person and close strategic wins.

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Freshworks
Freshworks
3 months ago

Lead - Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Lead enterprise accounts in the UKI market, driving upsell, cross-sell, and renewals while surpassing revenue goals. Articulate value to executives, position Freshworks as a trusted partner delivering measurable business results, and execute end-to-end sales cycles. Collaborate across teams to uncover opportunities, strengthen retention, and maintain a future-ready pipeline. Travel as required to connect in person and close strategic wins.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Engage, discover & drive results by growing key accounts through upsell, cross-sell, and renewals to consistently surpass revenue goals.
  • •Articulate value to executives, addressing critical challenges and positioning Freshworks as a partner that delivers measurable business results.
  • •Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
  • •Learn & collaborate by coordinating with cross-functional teams to uncover opportunities, strengthen retention, and expand customer success.
  • •Hunt & prospect to build a robust, future-ready pipeline with accurate forecasting and consistent execution.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceGym MembershipLearning BudgetPaid LeaveEapTax Services

Key Requirements

  • •5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
  • •Strategic mindset with curiosity, collaboration, and adaptability.
  • •Consultative approach with experience working with enterprise customers, including senior leaders, focusing on long-term value creation.
  • •Strong communicator with relationship-building and presentation skills.
  • •Domain knowledge exposure to CRM, EX, CX, or ITSM solutions is a plus.
Experience:5+ yearsSaaSCRMITSMCXEX
Skills:CommunicationRelationship buildingPresentationNegotiationCustomer success
Languages:English
Tech Stack:CRMCXEXITSM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor