Content Writing Analyst

Salesforce
Bengaluru, Hyderabad
Workplace: HybridFull timeFunction: Content & Editorial (Writing/Editing)Education: bachelorsSkills: ["Self-directed","Teamwork","Attention to detail","Customer advocacy","Ability to learn quickly"]

Create and update Salesforce product documentation and user assistance, including UI text, online help, and developer guides. Collaborate with developers, quality engineers, product managers, and usability experts to make the application easier to use. Build Trailhead learning tutorials, videos, and other customer-facing support materials. You’ll develop technical communication skills with Agile methodologies and technical writing tools while meeting tight deadlines and quality standards.

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FursaFursa
Salesforce
Salesforce
1 day ago

Content Writing Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Create and update Salesforce product documentation and user assistance, including UI text, online help, and developer guides. Collaborate with developers, quality engineers, product managers, and usability experts to make the application easier to use. Build Trailhead learning tutorials, videos, and other customer-facing support materials. You’ll develop technical communication skills with Agile methodologies and technical writing tools while meeting tight deadlines and quality standards.
Location: Bengaluru, Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Graduate level

Key Responsibilities

  • •Create and update documentation and user assistance for Salesforce products.
  • •Write easy-to-understand UI text and online help content for the Salesforce application.
  • •Develop developer guides and customer support materials to help customers use business applications.
  • •Produce Trailhead learning tutorials and related content, including videos.
  • •Collaborate with developers, quality engineers, product managers, and usability experts using Agile methodologies.

Key Requirements

  • •Excellent writing and editing skills.
  • •Ability to meet tight deadlines and adhere to styles and processes.
  • •Knowledge of XML or HTML.
  • •Ability to learn new technologies quickly.
  • •Working towards a Bachelor's or Master’s degree in a technical or communications field.
Experience:Technical writing
Education:Bachelor's
Skills:Self-directedTeamworkAttention to detailCustomer advocacyAbility to learn quickly
Tech Stack:XMLHTML

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor