Adobe Systems

2 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a technical advisor for a portfolio of customers using Adobe’s Customer Experience Orchestration platform. Convert business challenges into technical roadmaps and adoption plans, lead service reviews and customer health engagements, and run planning and monitoring for major campaigns. Deliver measurable customer value, facilitate mentor sessions to build customer capability, and collaborate across Adobe Support, Field Engineering, Professional Services, Product, and Sales to drive successful outcomes.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the main technical consultant for a portfolio of customers across Adobe’s Customer Experience Orchestration platform.
•Create technical roadmaps, solution architectures, and adoption plans aligned to customer goals and timelines.
•Own regular Service Reviews and deliver strategic insights on risk mitigation, optimisation, and next steps.
•Lead customer value realisation from deployment to measurable outcomes and run technical health engagements including environment reviews.
•Coordinate cross-functionally across Adobe Support, Field Engineering, Professional Services, Product, and Sales to deliver customer outcomes.

Key Requirements

•Solid understanding of APIs, data flows, identity resolution, event-based architecture, and cloud platform fundamentals.
•Ability to read and reason through technical documentation, integration builds, and configuration challenges.
•Comfortable navigating privacy, data governance, and security considerations in large enterprise environments.
•Experience with, or strong curiosity about, Adobe’s Customer Experience Orchestration platform (AEM, AEP, Journey Optimizer, Customer Journey Analytics, Adobe Campaign, Marketo Engage, RT-CDP, Adobe Commerce).
•Comfortable using AI-assisted development and efficiency tools to accelerate analysis, problem solving, documentation, and customer engagement.

Skills:Executive communicationCross-functional collaborationTechnical advisoryRisk awarenessCustomer enablement

Tech Stack:APIsIdentity resolutionEvent-based architectureCloud platform fundamentalsAdobe Experience ManagerAdobe Experience PlatformAdobe Journey OptimizerCustomer Journey AnalyticsAdobe CampaignMarketo EngageReal-Time Customer Data PlatformAdobe CommerceAI-assisted development

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

2 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the main technical consultant for a portfolio of customers across Adobe’s Customer Experience Orchestration platform.
•Create technical roadmaps, solution architectures, and adoption plans aligned to customer goals and timelines.
•Own regular Service Reviews and deliver strategic insights on risk mitigation, optimisation, and next steps.
•Lead customer value realisation from deployment to measurable outcomes and run technical health engagements including environment reviews.
•Coordinate cross-functionally across Adobe Support, Field Engineering, Professional Services, Product, and Sales to deliver customer outcomes.

Key Requirements

•Solid understanding of APIs, data flows, identity resolution, event-based architecture, and cloud platform fundamentals.
•Ability to read and reason through technical documentation, integration builds, and configuration challenges.
•Comfortable navigating privacy, data governance, and security considerations in large enterprise environments.
•Experience with, or strong curiosity about, Adobe’s Customer Experience Orchestration platform (AEM, AEP, Journey Optimizer, Customer Journey Analytics, Adobe Campaign, Marketo Engage, RT-CDP, Adobe Commerce).
•Comfortable using AI-assisted development and efficiency tools to accelerate analysis, problem solving, documentation, and customer engagement.

Skills:Executive communicationCross-functional collaborationTechnical advisoryRisk awarenessCustomer enablement

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor