Attio

1 week ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead and grow a remote team of Technical Support Specialists to deliver world-class, high-CSAT support at scale. You’ll coach and develop the team, manage technical escalations in partnership with Product and Engineering, and represent customer needs by surfacing feedback and trends. Build scalable support systems, workflows, and processes, own key support metrics and operational health, and collaborate cross-functionally to improve customer outcomes as Attio grows.

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Technical Support Specialists, including hiring, onboarding, coaching, and performance management.
•Ensure consistent delivery of fast, thoughtful, technically sound customer support with high satisfaction.
•Manage technical escalations and partner with Product and Engineering to resolve complex customer issues and improve the customer experience.
•Serve as customer advocate by surfacing feedback and identifying trends to inform product and operational decisions.
•Build scalable support systems, workflows, and processes while owning support metrics and operational health.

Pay and Benefits

Salary: EUR 90,000 - 110,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance.
•5+ years in customer-facing roles supporting technical SaaS products, ideally in a start-up or high-growth environment.
•Confident troubleshooting of APIs, AI products, CRMs, integrations, and workflow tools, partnering effectively with technical stakeholders.
•Deep customer empathy and the ability to balance customer needs with broader business goals.
•Experience creating systems, processes, and tooling to improve outcomes for customers and internal teams.

Experience:5+ yearsB2BSaaSStart-upHigh-growthRemote teams

Skills:LeadershipCoachingCustomer empathyOperational excellenceCross-functional collaboration

Tech Stack:APIsAI productsCRMsIntegrationsWorkflow tools

Company Brief

Attio

Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Attio

1 week ago

Technical Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Technical Support Specialists, including hiring, onboarding, coaching, and performance management.
•Ensure consistent delivery of fast, thoughtful, technically sound customer support with high satisfaction.
•Manage technical escalations and partner with Product and Engineering to resolve complex customer issues and improve the customer experience.
•Serve as customer advocate by surfacing feedback and identifying trends to inform product and operational decisions.
•Build scalable support systems, workflows, and processes while owning support metrics and operational health.

Pay and Benefits

Salary: EUR 90,000 - 110,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance.
•5+ years in customer-facing roles supporting technical SaaS products, ideally in a start-up or high-growth environment.
•Confident troubleshooting of APIs, AI products, CRMs, integrations, and workflow tools, partnering effectively with technical stakeholders.
•Deep customer empathy and the ability to balance customer needs with broader business goals.
•Experience creating systems, processes, and tooling to improve outcomes for customers and internal teams.

Experience:5+ yearsB2BSaaSStart-upHigh-growthRemote teams

Skills:LeadershipCoachingCustomer empathyOperational excellenceCross-functional collaboration

Tech Stack:APIsAI productsCRMsIntegrationsWorkflow tools

Company Brief

Attio

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor