Attio

3 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join Attio’s Support team as a Technical Support Specialist, the trusted voice for customers using a CRM built for the AI era. You’ll troubleshoot and resolve technical issues, diagnose and document product bugs with Engineering, and support customers via email, chat, and video while maintaining high CSAT and SLA performance across EU and US hours. You’ll also improve help center documentation, capture feedback, and deepen product/API mastery to deliver consultative, scalable solutions.

Location: New York, New Jersey, Florida

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide fast, friendly, technically sound customer support via email, chat, and video calls while meeting SLAs and maintaining high CSAT.
•Diagnose, reproduce, and resolve product issues; document bugs and partner with Engineering for timely fixes.
•Capture and communicate customer feedback, identify recurring pain points, and represent the voice of the customer with Product and Engineering.
•Improve and maintain help content and internal documentation in Notion and Guru; refine support processes to improve the customer experience.
•Build product mastery across Attio’s functionality, APIs, and integrations, delivering consultative guidance to help customers optimize workflows.

Pay and Benefits

Salary: USD 85,000 - 95,000 annually

Equity and Bonus:Equity

Key Requirements

•2+ years in a customer support or technical support role for a SaaS product in a start-up or high-growth environment.
•Confident technical troubleshooting ability across APIs, AI, CRMs, and workflow tools.
•Experience with Zapier, Intercom, and/or Linear is a plus.
•Exceptional written and verbal communication skills to explain complex topics with clarity and warmth.
•Highly organized, detail-oriented, and dependable with a proactive, curious approach to problem-solving.

Experience:2+ yearsSaaSB2B SaaS

Skills:Problem-solvingCommunicationEmpathyCuriosityCollaboration

Tech Stack:APIsAICRMsZapierIntercomLinearNotionGuru

Company Brief

Attio

Attio builds an AI-native, customizable CRM for go-to-market teams, unifying customer data, automations, and programmable workflows to help businesses manage relationships and scale revenue operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Attio

3 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York, New Jersey, Florida

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide fast, friendly, technically sound customer support via email, chat, and video calls while meeting SLAs and maintaining high CSAT.
•Diagnose, reproduce, and resolve product issues; document bugs and partner with Engineering for timely fixes.
•Capture and communicate customer feedback, identify recurring pain points, and represent the voice of the customer with Product and Engineering.
•Improve and maintain help content and internal documentation in Notion and Guru; refine support processes to improve the customer experience.
•Build product mastery across Attio’s functionality, APIs, and integrations, delivering consultative guidance to help customers optimize workflows.

Pay and Benefits

Salary: USD 85,000 - 95,000 annually

Equity and Bonus:Equity

Key Requirements

•2+ years in a customer support or technical support role for a SaaS product in a start-up or high-growth environment.
•Confident technical troubleshooting ability across APIs, AI, CRMs, and workflow tools.
•Experience with Zapier, Intercom, and/or Linear is a plus.
•Exceptional written and verbal communication skills to explain complex topics with clarity and warmth.
•Highly organized, detail-oriented, and dependable with a proactive, curious approach to problem-solving.

Experience:2+ yearsSaaSB2B SaaS

Skills:Problem-solvingCommunicationEmpathyCuriosityCollaboration

Tech Stack:APIsAICRMsZapierIntercomLinearNotionGuru

Company Brief

Attio

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2019

Glassdoor: 4.4

Website LinkedIn Glassdoor