Call center Representative-Remote

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer-focused","Detail oriented","Active listening","Communication","Time management"]

Provide customer support as a remote call center representative by handling high volumes of inbound and outbound calls. Listen to customers, address questions and complaints, troubleshoot issues, and clearly explain solutions. Use CRM and other tools to document and resolve requests, diffuse tense situations through active listening, and strive to meet call-center metrics while delivering consistent, high-quality service. May also make recommendations or sales for products and services.

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FursaFursa
Qureos
Qureos
3 days ago

Call center Representative-Remote

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Provide customer support as a remote call center representative by handling high volumes of inbound and outbound calls. Listen to customers, address questions and complaints, troubleshoot issues, and clearly explain solutions. Use CRM and other tools to document and resolve requests, diffuse tense situations through active listening, and strive to meet call-center metrics while delivering consistent, high-quality service. May also make recommendations or sales for products and services.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer inbound and/or make outbound calls to learn about and address customer needs, complaints, or other issues.
  • •Respond efficiently and accurately, explaining possible solutions and ensuring customers feel supported.
  • •Engage in active listening, confirm or clarify information, and diffuse angry or tense clients.
  • •Utilize software, databases, scripts, and tools appropriately to support customer resolutions.
  • •Utilize opportunities for recommendations or sales of products and services that better fit customer needs, while meeting call-center metrics and participating in training.

Key Requirements

  • •High school diploma or equivalent, with more education or experience preferred.
  • •Exceptional customer service, active listening, and verbal and written communication skills with a professional phone voice.
  • •Understanding of company products, services, and policies, plus the ability to explain solutions accurately.
  • •Proficiency with computers, including CRM software, and strong typing skills.
  • •Strong time management and decision making, adaptability, accountability, and fluency in multiple languages may be desired.
Education:High School
Skills:Customer-focusedDetail orientedActive listeningCommunicationTime management
Tech Stack:CRMSoftwareDatabasesScriptsTools

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn