Guest Relation Manager- Anantara Convento di Amalfi Grand Hotel

Minor International
Italy
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2-3 yearsSkills: ["Communication","Leadership","Problem-solving","Customer service","Teamwork"]

The Guest Relation Manager ensures an exceptional guest experience at a 5-star luxury hotel by serving as the primary contact for guests, anticipating needs, resolving issues, and coordinating with multiple hotel departments. The role focuses on building relationships with VIP, repeat, and long-stay guests, while supervising the guest relations team and contributing to daily management improvements in hospitality services.

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Minor International
Minor International
1 year ago

Guest Relation Manager- Anantara Convento di Amalfi Grand Hotel

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

The Guest Relation Manager ensures an exceptional guest experience at a 5-star luxury hotel by serving as the primary contact for guests, anticipating needs, resolving issues, and coordinating with multiple hotel departments. The role focuses on building relationships with VIP, repeat, and long-stay guests, while supervising the guest relations team and contributing to daily management improvements in hospitality services.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Welcome guests upon arrival and be available to assist throughout their stay, answering questions and providing information about hotel services and local attractions
  • •Manage special requests including room upgrades, restaurant reservations, concierge services, and organizing events or experiences
  • •Coordinate with front desk, housekeeping, F&B, spa and other departments to fulfill guest requests promptly and adequately
  • •Monitor and respond to guest feedback (on-site and online) and maintain a detailed record of guest preferences
  • •Build trusting relationships with VIP, repeat, and long-stay guests to ensure highly personalized experiences

Pay and Benefits

Perks:Meal AllowanceFree ParkingUniformsLearning BudgetTravel Allowance

Key Requirements

  • •2-3 years of previous experience in a similar role within luxury hotels or 5-star resorts
  • •Excellent communication skills in English and Italian; proficiency in additional foreign languages is a plus
  • •Strong customer orientation with an innate ability to anticipate guest needs and solve problems discreetly and effectively
  • •Proven leadership skills with experience in team management and staff training
  • •Knowledge of hospitality best practices and familiarity with leading hotel management software; flexibility in working hours including weekends and holidays
Experience:2-3 yearsHospitalityLuxury hotels5-star
Skills:CommunicationLeadershipProblem-solvingCustomer serviceTeamwork
Languages:EnglishItalian
Tech Stack:Hotel management software

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn