Senior Patient and Guest Relations Officer (QA)

Lead delivery of exceptional patient-centered care by serving as the primary liaison between patients, families, guests, and the healthcare facility. Manage inquiries, concerns, and complaints to ensure a welcoming, positive visitor experience while guiding patients throughout registration, admission, discharge, and follow-up. Support training and mentoring of junior officers, assist with schedules and performance feedback, and use patient satisfaction data to drive continuous service improvement.