Customer Service Representative

Colibri Group
Arizona
Workplace: OnsiteFull timeUSD 15 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer service","Patience","Multitasking","Critical thinking","Communication"]

Serve as the primary point of contact for students, instructors, and guests by welcoming visitors, answering in-person and virtual inquiries, and maintaining accurate student and class records in a CRM. Support the Site Manager with daily operational needs such as scheduling coordination, attendance documentation, inventory counting, cash reconciliation, and classroom preparation. Help students with licensing applications and represent the school through friendly, white-glove service and event support.

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FursaFursa
Colibri Group
Colibri Group
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for students, instructors, and guests by welcoming visitors, answering in-person and virtual inquiries, and maintaining accurate student and class records in a CRM. Support the Site Manager with daily operational needs such as scheduling coordination, attendance documentation, inventory counting, cash reconciliation, and classroom preparation. Help students with licensing applications and represent the school through friendly, white-glove service and event support.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and check students in, including assisting with scheduling.
  • •Answer in-person student inquiries about classes, testing, and site-related questions.
  • •Answer virtual student inquiries via chat support or phone support.
  • •Maintain accurate student information and class records in a CRM; assist with attendance documentation, inventory counting, and cash reconciliation.
  • •Assist instructors with class preparedness and technology support, and help students with licensing applications.

Pay and Benefits

Salary: USD 15 - 22 hourly

Key Requirements

  • •High school diploma or GED required; some college preferred.
  • •1-2 years of experience in customer-facing roles.
  • •Proficient in Microsoft Office.
  • •Basic experience using CRM software preferred.
  • •Excellent customer service skills with ability to multitask in a fast-paced environment.
Experience:1-2 yearsCustomer-facing
Education:High School
Skills:Customer servicePatienceMultitaskingCritical thinkingCommunication
Tech Stack:Microsoft OfficeCRMChat supportPhone support

Company Brief

Colibri Group
Operates a portfolio of online career-focused education brands delivering training, exam preparation, certification, and continuing education for healthcare, nursing, and allied professions to help learners enter and advance in clinical careers.
Industry: EdTech
Growth: Established Company
Headquarters: United States
Website