Debt Collections Advisor - Netherlands

Murphy AI
Amsterdam
Workplace: RemotePart timeFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: []

Advise Murphy’s AI product and AI teams on real-world debt collection practice in the Netherlands. Review call flows, scripts, negotiation logic, cadence, cure-rate assumptions, settlement ranges, and escalation paths to ensure the voice agents negotiate, escalate, and comply correctly. Help define tone and channel-frequency norms, stress-test edge cases (disputes, hardship, renegotiation), and transfer knowledge through periodic working sessions and anonymized playbooks.

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FursaFursa
Murphy AI
Murphy AI
2 days ago

Debt Collections Advisor - Netherlands

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Last checked: 12 hours agoStatus: Live

Job Summary

Advise Murphy’s AI product and AI teams on real-world debt collection practice in the Netherlands. Review call flows, scripts, negotiation logic, cadence, cure-rate assumptions, settlement ranges, and escalation paths to ensure the voice agents negotiate, escalate, and comply correctly. Help define tone and channel-frequency norms, stress-test edge cases (disputes, hardship, renegotiation), and transfer knowledge through periodic working sessions and anonymized playbooks.
Location: Amsterdam
Workplace: Remote
Employment Type: Part time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Review call flows, scripts, and negotiation logic used by Murphy’s AI agents and flag mismatches with real collections desk handling.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
  • •Advise on compliance risk and local nuance, including tone, channel mix, and acceptable vs. abusive contact-frequency norms in the Netherlands.
  • •Join periodic working sessions with product and engineering teams and share anonymized real examples, scripts, and playbooks.

Key Requirements

  • •5+ years of experience in debt collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Experience owning the creditor-side process (placement strategy, make-vs-buy decisions, portfolio oversight) or running the collections floor (cadence, scripts, cure rates, agent incentives).
  • •Familiarity with collections negotiation, escalation paths, and regulatory considerations in the Netherlands market.
  • •Manager/Team Lead/Head/Director/VP experience (front-line titles qualify only if you’ve since moved into managing a team).
Experience:5+ yearsFintech

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn