Sr. Software Engineer

DocuSign
United States
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 8+ yearsSkills: ["Communication","Cross-functional collaboration","Problem-solving","Prioritization","Leadership"]

Lead and facilitate major incidents as an Incident Commander within the SRE Incident Response team. You’ll drive incident management through resolution, create and improve service excellence practices (SOPs, training, metrics), and partner on RCAs to reduce incident frequency and severity. Manage 24x7 on-call communications, reporting, ticket administration, and use monitoring/automation tools to speed response times across Docusign’s global infrastructures.

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FursaFursa
DocuSign
DocuSign
4 days ago

Sr. Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Lead and facilitate major incidents as an Incident Commander within the SRE Incident Response team. You’ll drive incident management through resolution, create and improve service excellence practices (SOPs, training, metrics), and partner on RCAs to reduce incident frequency and severity. Manage 24x7 on-call communications, reporting, ticket administration, and use monitoring/automation tools to speed response times across Docusign’s global infrastructures.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a subject matter expert and manage complex, sensitive critical incidents through conclusion.
  • •Partner with SRE and service owners to produce RCAs and drive improvements to minimize incident frequency and severity.
  • •Monitor, evaluate, and report incident management program performance, using automated procedures to capture consistent data.
  • •Lead post-incident reviews, analyze incident trends and success metrics, and identify opportunities to prevent recurrence.
  • •Handle major-incident communications via bridge calls/emails, prioritize by impact and urgency, and manage on-call incident response 24x7x365.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceParental LeaveRetirementLearning BudgetEquity

Key Requirements

  • •8+ years of experience in incident management, including leading major incidents and high-severity situations.
  • •Experience operating and implementing incident management tools.
  • •Hands-on experience with monitoring platforms and applications such as Prometheus, Grafana, Azure Data Explorer, and Incident.io.
  • •Experience with cloud and on-premise system architecture and design, including troubleshooting in a 24x7x365 environment.
  • •Strong communication skills and the ability to lead incident calls independently toward resolution.
Experience:8+ years
Skills:CommunicationCross-functional collaborationProblem-solvingPrioritizationLeadership
Languages:English
Tech Stack:PrometheusGrafanaAzure Data ExplorerIncident.ioMicroservicesCI/CDNetwork architectureData storageVirtualizationMonitoringAutomationRCAIncident management

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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