Customer Support Specialist (APAC Region)

Appcues
Philippines
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Collaboration","Empathy","Problem-solving","Goal-oriented"]

Provide high-quality customer support across email, Slack, and video chat for an unmanaged customer base. Deliver training sessions to reduce friction in the customer journey and translate recurring issues into actionable insights for CX, Finance, Marketing, and Sales. Master AI tooling to help customers take action via agentic prompts while actively improving support processes as you collaborate with a small, remote-first team.

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Appcues
Appcues
4 days ago

Customer Support Specialist (APAC Region)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide high-quality customer support across email, Slack, and video chat for an unmanaged customer base. Deliver training sessions to reduce friction in the customer journey and translate recurring issues into actionable insights for CX, Finance, Marketing, and Sales. Master AI tooling to help customers take action via agentic prompts while actively improving support processes as you collaborate with a small, remote-first team.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Help customers with support-related issues by providing excellently written emails, Slack, and/or video chat support.
  • •Conduct training sessions for unmanaged customers to remove friction from their customer journey.
  • •Present customer problems and friction points to the organization to enable prioritization and actionable decisions.
  • •Join regular Support Office Hours to support customers in real time.
  • •Work with CX, Finance, Marketing, and Sales to resolve customer impediments quickly, and master AI tooling platforms to enable agentic prompts.

Pay and Benefits

Perks:Remote WorkHome OfficeHealth InsuranceDentalVision401kPaid ParentalLearning BudgetEquityFlexible TimeCo-working

Key Requirements

  • •Ability to communicate clearly and empathetically, and to synthesize feedback to represent the voice of the customer.
  • •Experience working at a remote-first company and comfort working remotely.
  • •Comfort helping customers solve problems via phone, email, and chat support.
  • •Curiosity and willingness to learn, even without having all the answers up front.
  • •Ability to collaborate across support and other teams to do what’s right for customers and the business.
Experience:Remote-first
Skills:CommunicationCollaborationEmpathyProblem-solvingGoal-oriented
Tech Stack:SlackEmailVideo chatAI

Company Brief

Appcues
Provides a no-code product experience platform that helps teams create in-app onboarding flows, product tours, and user messages to improve activation, retention, and product adoption without engineering resources.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2013
WebsiteLinkedIn