Midis Group

5 months ago

Technical Support Engineer (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide Level 1 and 2 technical support to customers and internal teams, diagnosing and resolving hardware, software, and network issues. Monitor system performance, document incidents, and ensure SLA compliance. remote and on-site support, with clear communication and a customer-focused mindset to keep systems operating smoothly.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Level 1 and Level 2 technical support (remote and on-site if required).
•Troubleshoot hardware, software, and network-related issues.
•Install, configure, and maintain IT systems and applications.
•Monitor system performance and ensure availability.
•Escalate complex issues to senior engineers or vendors when necessary.

Key Requirements

•2-5 years of experience in technical support or IT operations.
•Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs); Active Directory and user management.
•Basic virtualization concepts (VMware / Hyper-V is a plus).
•Backup and security best practices; Experience with ticketing systems.
•Basic knowledge of cloud platforms (Azure / AWS is a plus)

Experience:2-5 yearsIT operationsTechnical support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer service

Tech Stack:TCP/IPDNSDHCPVLANsActive DirectoryVMwareHyper-VAzureAWS

Company Brief

Midis Group

Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website

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Midis Group

5 months ago

Technical Support Engineer (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Level 1 and Level 2 technical support (remote and on-site if required).
•Troubleshoot hardware, software, and network-related issues.
•Install, configure, and maintain IT systems and applications.
•Monitor system performance and ensure availability.
•Escalate complex issues to senior engineers or vendors when necessary.

Key Requirements

•2-5 years of experience in technical support or IT operations.
•Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs); Active Directory and user management.
•Basic virtualization concepts (VMware / Hyper-V is a plus).
•Backup and security best practices; Experience with ticketing systems.
•Basic knowledge of cloud platforms (Azure / AWS is a plus)

Experience:2-5 yearsIT operationsTechnical support

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer service

Tech Stack:TCP/IPDNSDHCPVLANsActive DirectoryVMwareHyper-VAzureAWS

Company Brief

Midis Group

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website