Technical Support Engineer (Cairo, EG)

Midis Group
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer service"]

Provide Level 1 and 2 technical support to customers and internal teams, diagnosing and resolving hardware, software, and network issues. Monitor system performance, document incidents, and ensure SLA compliance. remote and on-site support, with clear communication and a customer-focused mindset to keep systems operating smoothly.

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FursaFursa
Midis Group
Midis Group
6 months ago

Technical Support Engineer (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide Level 1 and 2 technical support to customers and internal teams, diagnosing and resolving hardware, software, and network issues. Monitor system performance, document incidents, and ensure SLA compliance. remote and on-site support, with clear communication and a customer-focused mindset to keep systems operating smoothly.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide Level 1 and Level 2 technical support (remote and on-site if required).
  • •Troubleshoot hardware, software, and network-related issues.
  • •Install, configure, and maintain IT systems and applications.
  • •Monitor system performance and ensure availability.
  • •Escalate complex issues to senior engineers or vendors when necessary.

Key Requirements

  • •2-5 years of experience in technical support or IT operations.
  • •Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs); Active Directory and user management.
  • •Basic virtualization concepts (VMware / Hyper-V is a plus).
  • •Backup and security best practices; Experience with ticketing systems.
  • •Basic knowledge of cloud platforms (Azure / AWS is a plus)
Experience:2-5 yearsIT operationsTechnical support
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer service
Tech Stack:TCP/IPDNSDHCPVLANsActive DirectoryVMwareHyper-VAzureAWS

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website