Lead, Account Management

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4-8 yearsSkills: ["Leadership","Coaching","Relationship-building","Negotiation","Analytical acumen"]

Lead and coach an Account Management team to nurture and scale restaurant partners. Own joint business planning and business reviews, drive partner retention and commercial growth using data-led menu and marketing optimization, and step in on key escalations involving promotions, POS integrations, commission frameworks, and renewals. Standardize AM workflows and collaborate cross-functionally across Product, Operations, Marketing, Logistics, Legal, and Finance to unlock sustainable mutual growth.

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Delivery Hero
Delivery Hero
1 day ago

Lead, Account Management

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Last checked: 43 minutes agoStatus: Live

Job Summary

Lead and coach an Account Management team to nurture and scale restaurant partners. Own joint business planning and business reviews, drive partner retention and commercial growth using data-led menu and marketing optimization, and step in on key escalations involving promotions, POS integrations, commission frameworks, and renewals. Standardize AM workflows and collaborate cross-functionally across Product, Operations, Marketing, Logistics, Legal, and Finance to unlock sustainable mutual growth.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and mentor a team of Account Managers, fostering ownership and high performance.
  • •Define, track, and review operational and commercial KPIs such as portfolio GMV, revenue growth, partner retention, and campaign adoption.
  • •Build long-term relationships with restaurant owners and decision-makers, and step in on key partner discussions and escalations.
  • •Guide the execution of Joint Business Plans (JBPs) and Business Reviews to forecast revenue, set growth milestones, and align promotional calendars.
  • •Standardize AM workflows (SOPs and reporting), and collaborate cross-functionally to ensure smooth contract management, incentive payouts, and billing processes.

Pay and Benefits

Perks:Health InsuranceDentalMeal AllowanceLearning Budget

Key Requirements

  • •4–8 years of commercial account management, business development, or merchant partnerships experience, ideally in food delivery, e-commerce, F&B retail, or fast-paced digital marketplaces.
  • •Experience nurturing restaurant/merchant partnerships and driving retention and revenue growth.
  • •Strong relationship-building and negotiation skills with the ability to interface with partners of all sizes.
  • •Leadership and coaching mindset, including running 1-on-1s, supporting career growth, and resolving day-to-day escalations.
  • •Comfort working with data using Looker, Excel, Salesforce, or equivalent BI tools to build business cases and make decisions.
Experience:4-8 yearsFood deliveryE-commerceF&B retailDigital marketplaces
Skills:LeadershipCoachingRelationship-buildingNegotiationAnalytical acumen
Languages:English
Tech Stack:LookerExcelSalesforceBI toolsPOS integrationsData-led menuMarketing optimizations

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor