MS Engineer L1 VC support

NTT
Ahmedabad, Gujarat
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Troubleshooting","Communication","Documentation","Teamwork","Working under pressure"]

Provide first-line support to keep client Collaboration, Contact Centre, and Voice systems running. Monitor private and public cloud infrastructure, proactively identify issues, and troubleshoot incidents to restore services quickly while meeting SLAs. Execute approved maintenance such as patching and configuration changes, support clients via telephony/chat, and improve service delivery by updating knowledge articles and automating routine tasks. Communicate clearly across shift handovers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 weeks ago

MS Engineer L1 VC support

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line support to keep client Collaboration, Contact Centre, and Voice systems running. Monitor private and public cloud infrastructure, proactively identify issues, and troubleshoot incidents to restore services quickly while meeting SLAs. Execute approved maintenance such as patching and configuration changes, support clients via telephony/chat, and improve service delivery by updating knowledge articles and automating routine tasks. Communicate clearly across shift handovers.
Location: Ahmedabad, Gujarat
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Monitor client infrastructure and address issues proactively before escalation.
  • •Investigate incidents, identify root causes quickly, and restore services.
  • •Execute approved maintenance activities such as patching and configuration changes.
  • •Provide telephonic or chat support and manage tickets and change requests.
  • •Install, configure, and operate AV equipment and maintain/upgrade AV hardware and software while documenting setups and workflows.

Key Requirements

  • •Minimum 2 years’ experience in VC-AV solutions, network management, and IT security management.
  • •Strong understanding of audio signal flow, gain staging, and video formats/resolutions.
  • •Knowledge of the ITIL framework and incident management activities.
  • •Ability to perform 1st-level monitoring, basic fault finding, and fault escalation following documented operational processes.
  • •BE/B.Tech or Diploma in IT (No Mechanical/Civil/Automation).
Experience:2+ yearsIT security managementVC/AV solutionsIncident management
Education:Bachelor's in IT
Skills:TroubleshootingCommunicationDocumentationTeamworkWorking under pressure
Languages:English
Tech Stack:ITILCisco WebExWebExCisco AV/WebEx

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn