Technical Support Engineer

Vanta
Dublin
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Troubleshooting","Communication","Documentation","Ownership","Empathy","Collaboration"]

Resolve Vanta customers’ most complex technical issues as the final escalation point within the Support team. Work closely with Support and Engineering to meet SLAs, deepen product and integration expertise, troubleshoot cloud and network problems, and validate/escalate bugs. Communicate clearly with customers, document solutions and trends in the Support CRM, and contribute to test cases, internal documentation, and process improvements while supporting Premium Support customers through rotating on-call.

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FursaFursa
Vanta
Vanta
12 hours ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Resolve Vanta customers’ most complex technical issues as the final escalation point within the Support team. Work closely with Support and Engineering to meet SLAs, deepen product and integration expertise, troubleshoot cloud and network problems, and validate/escalate bugs. Communicate clearly with customers, document solutions and trends in the Support CRM, and contribute to test cases, internal documentation, and process improvements while supporting Premium Support customers through rotating on-call.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to customers via email, screen sharing, and chat within established SLAs.
  • •Develop deep understanding of Vanta product capabilities, integrations, configurations, and messaging.
  • •Own and resolve complex technical customer issues, partnering with Technical Support Specialists as the final escalation point.
  • •Troubleshoot repeatably, create reproducible test cases, and document solutions and trends in the Support CRM.
  • •Validate and escalate bugs to Engineering while keeping customers updated on progress.

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeavePension MatchingAnnual Leave

Key Requirements

  • •4+ years of technical support experience in a SaaS/tech environment.
  • •2+ years in a Tier 3 or Tier 4 (highest tier) technical support role.
  • •Experience supporting Premium Support customers.
  • •Strong troubleshooting experience with cloud providers (AWS, Azure, GCP), including monitoring and load balancers.
  • •Located in Ireland and able to work an 8 AM–5 PM Irish Standard Time schedule with rotating on-call (including weekends/holidays).
Experience:4+ yearsSaaSCloudTechnical supportPremium Support
Skills:TroubleshootingCommunicationDocumentationOwnershipEmpathyCollaboration
Tech Stack:AWSAzureGCPWindowsMacOSLinuxRESTGraphQLSQLNoSQLMongoDBIAMSAMLOAuthSCIMOktaAuth0O365DatadogSupport CRM

Company Brief

Vanta
Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn