Thales

1 week ago

L1 Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own customer case management for Thales Payment Services, delivering Level 1 technical support and escalating critical issues to Level 2. Monitor cloud services with predefined actions, ensure service health, and support 24/7 operations while meeting SLAs and customer contracts. Improve communication and reactivity through reviews, participate in handovers from set-up to production, and document incidents and knowledge base updates. Coordinate across teams during escalations and crises.

Location: Noida

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own customer case management for requests/incidents.
•Provide Level 1 support for Payment Services and escalate critical issues to Level 2.
•Monitor cloud services and apply predefined actions to ensure service continuity.
•Ensure SLA and customer contract compliance and adhere to ITIL best practices.
•Respond to and resolve support requests via phone, chat, and ticketing systems; maintain incident and knowledge base documentation.

Key Requirements

•Bachelor’s degree in computer sciences.
•3+ years of experience in customer service and an ITIL-related role.
•Excellent written and verbal communication skills.
•Proficiency in cloud services and Linux.
•ITIL Foundation Certificate.

Experience:3+ years

Education:Bachelor's in computer sciences

Skills:Written communicationVerbal communicationAnalytical skillsTroubleshootingCollaborative mindset

Certifications:ITIL Foundation Certificate

Languages:English

Tech Stack:LinuxUnixAWSCloud servicesUnix or Shell scriptingTicketing systemsPhone supportChat supportITIL

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

1 week ago

L1 Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Noida

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own customer case management for requests/incidents.
•Provide Level 1 support for Payment Services and escalate critical issues to Level 2.
•Monitor cloud services and apply predefined actions to ensure service continuity.
•Ensure SLA and customer contract compliance and adhere to ITIL best practices.
•Respond to and resolve support requests via phone, chat, and ticketing systems; maintain incident and knowledge base documentation.

Key Requirements

•Bachelor’s degree in computer sciences.
•3+ years of experience in customer service and an ITIL-related role.
•Excellent written and verbal communication skills.
•Proficiency in cloud services and Linux.
•ITIL Foundation Certificate.

Experience:3+ years

Education:Bachelor's in computer sciences

Skills:Written communicationVerbal communicationAnalytical skillsTroubleshootingCollaborative mindset

Certifications:ITIL Foundation Certificate

Languages:English

Tech Stack:LinuxUnixAWSCloud servicesUnix or Shell scriptingTicketing systemsPhone supportChat supportITIL

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn