Service Advisor - New Service Center Opening (Mission Viejo, CA)

Provide front-line service advising for Lucid customers at a new Mission Viejo service center. Greet clients, inspect and check in vehicles, document concerns and transport damage, and coordinate loaner/rental needs. Manage work orders, warranty claim timing, and customer authorizations using DocuSign, while tracking repairs through completion and ensuring Lucid quality standards at vehicle handover. Uphold CSI KPI and support technicians and detailers to deliver a high-quality ownership experience.