Service Advisor - New Service Center Opening (Mission Viejo, CA)

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 30 - 41 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Problem-solving","Documentation","Communication"]

Provide front-line service advising for Lucid customers at a new Mission Viejo service center. Greet clients, inspect and check in vehicles, document concerns and transport damage, and coordinate loaner/rental needs. Manage work orders, warranty claim timing, and customer authorizations using DocuSign, while tracking repairs through completion and ensuring Lucid quality standards at vehicle handover. Uphold CSI KPI and support technicians and detailers to deliver a high-quality ownership experience.

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Lucid Motors
Lucid Motors
1 month ago

Service Advisor - New Service Center Opening (Mission Viejo, CA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide front-line service advising for Lucid customers at a new Mission Viejo service center. Greet clients, inspect and check in vehicles, document concerns and transport damage, and coordinate loaner/rental needs. Manage work orders, warranty claim timing, and customer authorizations using DocuSign, while tracking repairs through completion and ensuring Lucid quality standards at vehicle handover. Uphold CSI KPI and support technicians and detailers to deliver a high-quality ownership experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Inform clients throughout the service experience from initial contact to vehicle handover.
  • •Conduct vehicle inspections and check-in processes, identifying and reporting damage or visible wear.
  • •Document transport damage on PDI vehicles, ensuring proper Bill of Lading (BOL) notation and internal processing.
  • •Manage loaner agreements and coordinate rental vehicle requests (including Lyft rides for convenience).
  • •Review work orders after technician/detailer tasks, maintain warranty claim correction timelines, and collect signatures/payments via DocuSign for customer pay repairs.

Pay and Benefits

Salary: USD 30 - 41 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeavePaid HolidaysEquityAnnual Bonus

Key Requirements

  • •2-5 years of previous automotive experience with training in a Service Advisor or Front of House customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Ability to articulate and document details to ensure smooth workflow.
  • •Proficiency in computer applications such as Microsoft Office, plus learning a proprietary DMS software.
  • •Valid driver’s license with no suspensions within the past year (and additional driver-license duration requirements for drivers under 21).
Experience:2-5 yearsAutomotiveAutomotive serviceEV powertrains
Education:Bachelor's in Automotive Technology or Business Management
Skills:Customer serviceInterpersonal skillsProblem-solvingDocumentationCommunication
Licenses:Valid driver’s license
Tech Stack:Microsoft OfficeDMSDocuSignBill of LadingBOL

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn