Principal Account Manager (Detroit, MI, US)

DTE Energy
Detroit
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Consulting","Negotiation","Influencing","Written communication","Analytical problem-solving"]

Own and grow relationships with complex commercial and industrial customers, serving as a single point of contact for a portfolio with substantial electric and gas revenues. Manage customer service escalations, administer special pricing contracts, and run detailed electric and natural gas rate comparisons. Support customers’ facility expansions by coordinating internal stakeholders on energy-related construction and load changes. Mentor junior account management personnel and maintain day-to-day interactions in a CRM.

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DTE Energy
DTE Energy
8 hours ago

Principal Account Manager (Detroit, MI, US)

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Last checked: 8 hours agoStatus: Live

Job Summary

Own and grow relationships with complex commercial and industrial customers, serving as a single point of contact for a portfolio with substantial electric and gas revenues. Manage customer service escalations, administer special pricing contracts, and run detailed electric and natural gas rate comparisons. Support customers’ facility expansions by coordinating internal stakeholders on energy-related construction and load changes. Mentor junior account management personnel and maintain day-to-day interactions in a CRM.
Location: Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop, maintain, and manage positive relationships with customers’ senior-level managers and decision makers by understanding customer operations and energy-related applications.
  • •Identify business opportunities and proactively ensure customers are aware of applicable products and services.
  • •Manage the customer service process by addressing service-related issues and responding to customer inquiries.
  • •Perform complex electric and natural gas rate comparisons and ensure customers are classified using advantageous rates.
  • •Administer special pricing contracts, support customer expansions, and research/resolve customer issues including service interruptions, power quality, power factor, tax, and collection matters.

Key Requirements

  • •High school diploma with 11 years of experience (marketing, sales, or customer interfacing) or relevant technical experience, such as Master Electrician or electrical apprenticeship.
  • •Associate degree with 9 years of experience (marketing, sales, or customer interfacing) or relevant technical experience such as Master Electrician or electrical apprenticeships.
  • •Bachelor’s degree in engineering, facilities/construction management, business, or related field with 7 years of experience (marketing, sales, or customer interfacing).
  • •Experience in the energy or utilities industry, including marketing or account management.
  • •Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
Experience:7+ yearsEnergyUtilities
Education:
Skills:ConsultingNegotiationInfluencingWritten communicationAnalytical problem-solving
Tech Stack:CRMMicrosoft OfficeWordExcelPowerPoint

Company Brief

DTE Energy
DTE Energy is a diversified energy company that generates, transmits, and distributes electricity and natural gas to customers in Michigan. It also invests in renewable energy and energy infrastructure services.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Detroit, United States
Founded: 1995
WebsiteLinkedIn