Block

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow a portfolio of SMB merchants by providing consultative, tailored adoption of Square tools. Build trusted relationships, act as the voice of customers within Square, and surface insights that shape product improvements. Drive expansion through product adoption, upselling, and value-based recommendations while managing outreach, retention activities, and outcome-based growth goals. Partner cross-functionally with Sales, Product, and Support to deliver solutions and measurable results.

Location: Brisbane

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
•Act as the voice of merchants within Square, advocating for their needs and surfacing insights that shape products.
•Build trusted relationships with top merchants while maintaining consultative connections across the portfolio.
•Drive expansion through product adoption, upselling, and value-based recommendations.
•Coordinate retention and growth through proactive outreach, time management, and outcome-based goals.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement SavingsFamily Planning

Key Requirements

•3+ years of experience in account management, sales, or consultative roles.
•A consultative, customer-first mindset with proven ability to advocate for client needs, with a genuine passion for helping SMBs succeed.
•Strong organisational and time management skills to manage high-volume outreach with meaningful follow-up.
•Excellent communication skills to engage in conversation and simplify complex ideas.
•Commercial acumen and curiosity about small business drivers and how Square can accelerate success.

Experience:3+ years

Skills:Consultative mindsetCustomer-firstAdvocacyOrganizational skillsCommunication

Languages:English

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
•Act as the voice of merchants within Square, advocating for their needs and surfacing insights that shape products.
•Build trusted relationships with top merchants while maintaining consultative connections across the portfolio.
•Drive expansion through product adoption, upselling, and value-based recommendations.
•Coordinate retention and growth through proactive outreach, time management, and outcome-based goals.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement SavingsFamily Planning

Key Requirements

•3+ years of experience in account management, sales, or consultative roles.
•A consultative, customer-first mindset with proven ability to advocate for client needs, with a genuine passion for helping SMBs succeed.
•Strong organisational and time management skills to manage high-volume outreach with meaningful follow-up.
•Excellent communication skills to engage in conversation and simplify complex ideas.
•Commercial acumen and curiosity about small business drivers and how Square can accelerate success.

Experience:3+ years

Skills:Consultative mindsetCustomer-firstAdvocacyOrganizational skillsCommunication

Languages:English

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn