Lead Consultant - Enterprise Apps (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)
Birlasoft
Pune
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 8-10 yearsSkills: ["Root cause analysis","SLA management","Cross-functional collaboration","Incident troubleshooting","Documentation management"]Provide L2/L3 AMS support for SAP Transportation Management, handling incidents, service requests, enhancements, and troubleshooting across order planning, freight order management, execution, and settlement. Own root-cause analysis and SLA-driven resolutions while monitoring SAP TM interfaces and integrations spanning SAP ECC and EWM. Support minor enhancements and collaborate cross-functionally with EWM, MM, SD, and FI teams, maintaining functional documentation and SOPs.

