Social Media Specialist

Deliver timely, empathetic customer support across Tabby’s official social channels (X, Instagram, Facebook, TikTok, and LinkedIn). Resolve issues within SLAs, move verification-required conversations to direct messages, educate customers on products and disputes, and escalate complex cases while owning them through resolution. Maintain brand voice and public reputation, follow verification/security/compliance steps, and document cases accurately in CRM while collaborating cross-functionally with QA, WFM, Product, Risk, Collections, and Marketing.