Room Service Order Taker

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Organizational skills","Time management","Professionalism"]

Take room service orders by telephone and enter them accurately into the POS system to ensure seamless service to guests and the kitchen. Provide courteous, professional service, upsell menu items and alternatives, and maintain strong product knowledge. Ensure outlets follow hotel standards for cleanliness, opening/closing procedures, and hygiene and safety policies. Handle guest inquiries and complaints, support inventories, and assist with outlet operations as needed.

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Kempinski
Kempinski
5 days ago

Room Service Order Taker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Take room service orders by telephone and enter them accurately into the POS system to ensure seamless service to guests and the kitchen. Provide courteous, professional service, upsell menu items and alternatives, and maintain strong product knowledge. Ensure outlets follow hotel standards for cleanliness, opening/closing procedures, and hygiene and safety policies. Handle guest inquiries and complaints, support inventories, and assist with outlet operations as needed.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Coordinate with Waiter/Waitress and Minibar Attendant.
  • •Take orders via telephone and ensure correct POS posting for the service and kitchen departments.
  • •Provide courteous, professional service while upselling items and offering alternatives with strong product knowledge.
  • •Maintain cleanliness and organization, follow opening/closing procedures, and adhere to fire, hygiene, health & safety policies.
  • •Handle guest enquiries, report complaints to supervisors, and support inventories and outlet operations as assigned.

Key Requirements

  • •Experience in an F&B service role.
  • •Ability to communicate and work in a multinational environment.
  • •Very good English oral and written communication skills.
  • •Excellent telecommunication skills for representing Kempinski by phone.
  • •Ability to work in a team, thrive under pressure, and provide proactive, rational solutions.
Experience:HospitalityFood and beverageLuxury hospitality
Skills:CommunicationTeamworkOrganizational skillsTime managementProfessionalism
Languages:English
Tech Stack:POS systemTelephone

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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Glassdoor: 4.0
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