Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Self-motivated","Detail oriented","Team player","Works well under pressure"]

Lead day-to-day customer service operations for the Hubs and Gateways team, ensuring efficient resource use and compliance with all safety, security, and departmental procedures. Develop and coach employees and customer service leadership, monitor on-time performance, drive continuous improvement, and oversee staffing/scheduling. Partner with vendors to ensure responsibilities are met, support audits and compliance, and conduct grievance hearings as needed.

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American Airlines Group
American Airlines Group
12 hours ago

Manager, Airport Customer Operations - DFW (DFW Airport, TX, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead day-to-day customer service operations for the Hubs and Gateways team, ensuring efficient resource use and compliance with all safety, security, and departmental procedures. Develop and coach employees and customer service leadership, monitor on-time performance, drive continuous improvement, and oversee staffing/scheduling. Partner with vendors to ensure responsibilities are met, support audits and compliance, and conduct grievance hearings as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day customer service operations and ensure compliance with safety and security procedures.
  • •Develop employees and support the hiring process for Customer Service Managers.
  • •Monitor and measure on-time performance; identify improvement areas and implement methods to increase performance.
  • •Review staffing requirements and schedules, making adjustments as needed, including shift work on nights, weekends, and holidays.
  • •Ensure internal audit requirements are followed, develop/maintain vendor relationships, and conduct grievance hearings as required.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school degree or GED equivalent.
  • •3 years of airline supervisory experience.
  • •3 years of airport operations experience.
  • •Possess a valid US Driver's License.
  • •Able to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Experience:Airline operationsAirport operations
Education:High School
Skills:Self-motivatedDetail orientedTeam playerWorks well under pressure
Licenses:US Driver's License

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn