Principal Customer Success Manager

Okta
Chicago, Colorado, San Francisco
Workplace: OnsiteFull timeUSD 224,000 - 345,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship management","Emotional intelligence","Presentation","Communication","Cross-functional collaboration"]

Own the growth and retention strategy for Key Accounts by building trusted C-Level relationships and translating customer priorities into measurable business outcomes. Lead proactive success plans and Strategic Business Reviews with clear KPIs, manage renewal risk and remediation, and coordinate cross-functional escalations with Sales, Support, Engineering, and Product. Gather customer feedback, drive adoption of new Okta capabilities, and continuously evolve what’s needed for customer success and expansion.

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Okta
Okta
1 day ago

Principal Customer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the growth and retention strategy for Key Accounts by building trusted C-Level relationships and translating customer priorities into measurable business outcomes. Lead proactive success plans and Strategic Business Reviews with clear KPIs, manage renewal risk and remediation, and coordinate cross-functional escalations with Sales, Support, Engineering, and Product. Gather customer feedback, drive adoption of new Okta capabilities, and continuously evolve what’s needed for customer success and expansion.
Location: Chicago, Colorado, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and nurture customer and C-Level relationships to understand business goals and ensure retention, happiness, and ROI.
  • •Design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines.
  • •Champion customers internally and mobilize cross-functional partners to resolve escalations and drive coordinated success motions.
  • •Gather and surface customer feedback to drive continuous improvement and evolve what needs to change.
  • •Identify renewal risk, collaborate to remediate, ensure successful renewals, and proactively spot expansion opportunities.
Travel: Medium travel

Pay and Benefits

Salary: USD 224,000 - 345,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •12+ years of experience in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably for a SaaS-based technical enterprise product).
  • •Proven track record of delivering and scaling exceptional customer experience while consistently raising the bar.
  • •Strong emotional intelligence and elite relationship management with executive stakeholders.
  • •Exceptional presentation, communication, and project management skills when engaging with C-level executives to align technical goals with business value.
  • •Strong listening and analytical skills, with the ability to ask effective questions, dive deep into customer priorities, anticipate needs, and resolve problems; experience with enterprise security tools preferred.
Experience:SaaSEnterprise
Skills:Relationship managementEmotional intelligencePresentationCommunicationCross-functional collaboration
Languages:English

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn