TTEC Digital

5 months ago

Senior Consultant, Zoom Contact Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead Zoom Contact Center deployments and CX transformation initiatives, configuring CCaaS components, and delivering high-quality software in a fast-paced environment. You’ll mentor engineers, work across UC environments, integrate CRM systems, and collaborate with delivery teams to implement scalable Zoom CC solutions and AI-driven features.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform.
•This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software.
•Key responsibilities include all tiers of the technology, including design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
•Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
•Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments

Key Requirements

•3 or more years of experience in Zoom Contact Center and UC environments.
•Experience with enterprise level CCaaS architecture for complex business needs.
•Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
•Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
•Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)

Experience:3+ yearsContact centerUC environmentsCCaaSCRM integrations

Education:Bachelor's

Skills:CommunicationPresentationTeamworkProblem-solving

Tech Stack:Zoom Contact CenterSIPRESTful APIsWebRTCSSOSBCSIP trunksCloud telephonySalesforceMicrosoft DynamicsServiceNowZendeskJavaScriptPythonJavaC++Conversational AI

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

5 months ago

Senior Consultant, Zoom Contact Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform.
•This is a fully remote, hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the Zoom Contact Center software.
•Key responsibilities include all tiers of the technology, including design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
•Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
•Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments

Key Requirements

•3 or more years of experience in Zoom Contact Center and UC environments.
•Experience with enterprise level CCaaS architecture for complex business needs.
•Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
•Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
•Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)

Experience:3+ yearsContact centerUC environmentsCCaaSCRM integrations

Education:Bachelor's

Skills:CommunicationPresentationTeamworkProblem-solving

Tech Stack:Zoom Contact CenterSIPRESTful APIsWebRTCSSOSBCSIP trunksCloud telephonySalesforceMicrosoft DynamicsServiceNowZendeskJavaScriptPythonJavaC++Conversational AI

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn