Field Service Engineer 2- Afton, Texas

Dell
United States
Workplace: RemoteFull timeUSD 74,205 - 96,030 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Customer-facing","Diagnosis","Analytical practices","Documentation","Communication"]

Provide on-site technical field service support for Dell hardware and software deployments in customer environments. Triage and resolve customer issues using diagnostic tools, execute action plans coordinated with Dell support teams, and document results via service reports and case emails. Perform installation, component reseating/swaps/replacements, firmware upgrades, and sever-side testing/validation to ensure a responsive, high-quality customer experience.

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FursaFursa
Dell
Dell
2 days ago

Field Service Engineer 2- Afton, Texas

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Last checked: 17 hours agoStatus: Live

Job Summary

Provide on-site technical field service support for Dell hardware and software deployments in customer environments. Triage and resolve customer issues using diagnostic tools, execute action plans coordinated with Dell support teams, and document results via service reports and case emails. Perform installation, component reseating/swaps/replacements, firmware upgrades, and sever-side testing/validation to ensure a responsive, high-quality customer experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Triage customer issues with direction from Dell support.
  • •Execute plan of action from Dell Domain Engineer/L3 using Teams, email, and phone.
  • •Document POA results, logs, and service reports including part numbers/PPID of replaced parts via case email.
  • •Reseat, swap, or replace parts and upgrade firmware as needed.
  • •Run diagnostics, capture and upload logs for server testing and validation.

Pay and Benefits

Salary: USD 74,205 - 96,030 annually

Key Requirements

  • •5+ years of professional experience, plus either an Associate's degree in a technical discipline or an equivalent combination of experience and education.
  • •Experience delivering technical Field Services supporting hardware and software at client sites.
  • •Customer-facing experience, including successfully reporting and presenting to all levels of the organization.
  • •Experience working in locations with a large, concentrated deployment of assets, with networking and Fiber.
  • •Able to lift at least 50 lbs waist high to replace components on server stacks.
Experience:5+ yearsField servicesHardwareSoftwareNetworkingFiber
Education:Associate's in technical discipline
Skills:Customer-facingDiagnosisAnalytical practicesDocumentationCommunication
Certifications:Dell EMC Proven Professional Specialist (CPSD)Dell EMC Proven Professional Specialist (Server/PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Tech Stack:Microsoft TeamsEmailPhoneNetworkingFiberServer stacksFirmwarePowerEdge

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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