Frontify

1 week ago

Senior Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own enterprise customer success across the US market by onboarding new customers, driving adoption, and maximizing product value. Serve as the primary contact for customer questions and issues, using customer usage insights to identify underutilization and improve engagement. Manage renewals, upsells, and cross-sells in partnership with Account Managers while coordinating with sales, product, technical support, and marketing to deliver a seamless customer experience.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Guide new customers through onboarding and deliver training to ensure maximum product value.
•Build long-term stakeholder relationships through regular check-ins and feedback loops.
•Serve as the primary point of contact for customer inquiries and issues, ensuring timely resolution.
•Track customer usage patterns to identify underutilization and recommend adoption strategies.
•Manage renewal, upsell, and cross-sell motions, partnering with Account Managers to support retention and growth.

Pay and Benefits

Salary: USD 140,000 - 150,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveBereavement LeaveCommuter BenefitsHome OfficeMeal AllowanceWorkation

Key Requirements

•6+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment.
•Proven ability to onboard customers and proactively increase product adoption, engagement, and satisfaction.
•Strong understanding of key customer metrics including Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, and Churn Rate.
•Comfort using AI tools to streamline workflows, personalize outreach, and surface insights with appropriate human judgment.
•Experience using tools such as Gong and Salesforce to track interactions and drive data-informed decisions.

Experience:SaaSEnterprise

Skills:CommunicationRelationship buildingCustomer empathyData-informed decision-makingInitiative

Tech Stack:SalesforceGongAI tools

Company Brief

Frontify

Provides a cloud-based brand management platform that helps companies centralize brand assets, design systems, guidelines, and collaboration tools to ensure consistent brand experiences across teams and channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: St. Gallen, Switzerland

Founded: 2013

Website LinkedIn

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Frontify

1 week ago

Senior Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Guide new customers through onboarding and deliver training to ensure maximum product value.
•Build long-term stakeholder relationships through regular check-ins and feedback loops.
•Serve as the primary point of contact for customer inquiries and issues, ensuring timely resolution.
•Track customer usage patterns to identify underutilization and recommend adoption strategies.
•Manage renewal, upsell, and cross-sell motions, partnering with Account Managers to support retention and growth.

Pay and Benefits

Salary: USD 140,000 - 150,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveBereavement LeaveCommuter BenefitsHome OfficeMeal AllowanceWorkation

Key Requirements

•6+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment.
•Proven ability to onboard customers and proactively increase product adoption, engagement, and satisfaction.
•Strong understanding of key customer metrics including Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, and Churn Rate.
•Comfort using AI tools to streamline workflows, personalize outreach, and surface insights with appropriate human judgment.
•Experience using tools such as Gong and Salesforce to track interactions and drive data-informed decisions.

Experience:SaaSEnterprise

Skills:CommunicationRelationship buildingCustomer empathyData-informed decision-makingInitiative

Tech Stack:SalesforceGongAI tools

Company Brief

Frontify

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: St. Gallen, Switzerland

Founded: 2013

Website LinkedIn