Associate Store Leader, Chicago

On Holding
Chicago
Workplace: OnsiteFull timeUSD 81,000 - 85,500 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Problem-solving","Facilitation","Coaching","Emotional intelligence","Communication"]

Drive day-to-day operations for On’s retail store as an Associate Store Leader, owning floor management with minimal guidance. Coach your team around the Cloud CX philosophy to deliver premium, customer-centric service. Manage stock levels against forecasts, communicate merchandising priorities cross-functionally, and analyze daily KPIs to remove root causes impacting performance. Identify advisor skill gaps and facilitate training to elevate store results.

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FursaFursa
On Holding
On Holding
2 months ago

Associate Store Leader, Chicago

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Last checked: 7 hours agoStatus: Live

Job Summary

Drive day-to-day operations for On’s retail store as an Associate Store Leader, owning floor management with minimal guidance. Coach your team around the Cloud CX philosophy to deliver premium, customer-centric service. Manage stock levels against forecasts, communicate merchandising priorities cross-functionally, and analyze daily KPIs to remove root causes impacting performance. Identify advisor skill gaps and facilitate training to elevate store results.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own floor management and daily store operations with little to no guidance, ensuring On’s premium environment standards.
  • •Lead and coach the team on the Cloud CX philosophy to benchmark customer-centricity and service excellence in every interaction.
  • •Manage stock levels according to business forecasts and communicate merchandising topics across functional teams.
  • •Analyze daily KPIs and goals to identify root causes and implement actionable changes to improve store performance.
  • •Identify skill gaps across the Lead Store Advisor team and facilitate training sessions to support professional development.

Pay and Benefits

Salary: USD 81,000 - 85,500 annually
Perks:Health InsuranceDentalVision401kPaid LeaveRemote Work

Key Requirements

  • •5+ years of experience in retail leadership or high-touch service environments, ideally within premium or performance-driven brands.
  • •Advanced problem-solving skills to ask the right questions and think systemically to solve operational hurdles.
  • •Experience facilitating training and coaching, delivering technical or operational training to diverse team members.
  • •High emotional intelligence with the ability to reflect on performance and pursue continuous learning.
  • •Authentic communication and relational intelligence to influence and partner with cross-functional stakeholders.
Experience:5+ yearsRetail
Skills:Problem-solvingFacilitationCoachingEmotional intelligenceCommunication
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn