IT Support - Core Banking

VAM Systems
Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3-5 yearsEducation: bachelorsSkills: ["Troubleshooting","Incident management","Vendor coordination","Communication","Documentation"]

Provide after-hours/on-call IT support for core banking operations, covering production incidents, outages, application failures, and urgent service requests. Manage end-user support and level 1–2 troubleshooting across desktops, laptops, printers, and peripherals. Support Active Directory, Microsoft 365, Azure, and Intune environments while administering network connectivity (MPLS, WAN, VPN) and maintaining DC/DR infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah.

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FursaFursa
VAM Systems
VAM Systems
1 day ago

IT Support - Core Banking

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Last checked: 10 hours agoStatus: Live

Job Summary

Provide after-hours/on-call IT support for core banking operations, covering production incidents, outages, application failures, and urgent service requests. Manage end-user support and level 1–2 troubleshooting across desktops, laptops, printers, and peripherals. Support Active Directory, Microsoft 365, Azure, and Intune environments while administering network connectivity (MPLS, WAN, VPN) and maintaining DC/DR infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah.
Location: Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide after-hours and on-call support to end users and customers, ensuring timely resolution of critical IT and banking operation issues outside business hours.
  • •Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests while coordinating internal teams and vendors.
  • •Perform routine server health checks, system monitoring, and patch management; support Active Directory and Microsoft 365 environments.
  • •Manage user accounts, access requests, and application support activities, providing Level 1 & 2 support for end-user devices and peripherals.
  • •Support DC/DR site infrastructure and branch IT across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah, including maintaining MPLS/WAN/VPN connectivity and telecom/provider coordination.

Key Requirements

  • •Bachelor’s degree in information technology, Computer Science, or a related field.
  • •3–5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.
  • •Knowledge of banking systems including FCUBS, T24, Way4, DCMS, and UAECB applications.
  • •Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.
  • •Strong troubleshooting, incident management, and vendor coordination skills with good communication and documentation.
Experience:3-5 yearsBankingIT operationsInfrastructure support
Education:Bachelor's in information technology, Computer Science, or a related field
Skills:TroubleshootingIncident managementVendor coordinationCommunicationDocumentation
Languages:English
Tech Stack:FCUBST24Way4DCMSUAECB ApplicationsWindows ServerActive DirectoryMicrosoft 365AzureIntuneVPNMPLSWANCisco IP telephonyCisco VoiceUnified CommunicationsCall ManagerRoutersSwitches

Company Brief

VAM Systems
Provides product engineering and software development services across embedded systems, IoT, cloud, AI, and digital transformation for enterprises in automotive, healthcare, industrial, and consumer electronics sectors.
Industry: Professional Services
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