Customer Service Representative (1)

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Attention to detail"]

Serve as the first point of contact for customers, handling phone and email inquiries with professionalism. Diagnose customer needs, provide solutions and service assistance, schedule appropriate services, and escalate complex cases when needed. Maintain accurate records in the customer management system and coordinate dispatching of vehicles and personnel to customer sites. Build product and door-services knowledge to answer questions correctly and consistently deliver a positive customer experience.

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FursaFursa
Qureos
Qureos
3 days ago

Customer Service Representative (1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling phone and email inquiries with professionalism. Diagnose customer needs, provide solutions and service assistance, schedule appropriate services, and escalate complex cases when needed. Maintain accurate records in the customer management system and coordinate dispatching of vehicles and personnel to customer sites. Build product and door-services knowledge to answer questions correctly and consistently deliver a positive customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries via phone and email, providing information and service assistance.
  • •Identify and analyze customer needs; provide solutions, schedule services, and escalate complex issues appropriately.
  • •Maintain detailed and accurate customer interaction records in the customer management system.
  • •Dispatch vehicles and coordinate personnel based on location, urgency, availability, and customer-site routing.
  • •Develop product and door-services knowledge to answer customers accurately.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent; AA/BA preferred.
  • •1–3 years of customer service experience (administrative background preferred).
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making skills.
  • •Ability to work in a fast-paced environment with attention to detail in data entry.
Experience:1-3 yearsCustomer serviceAdministrative
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAttention to detail
Tech Stack:Customer management system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn