Float Personal Banker I - Charleston, SC

Fifth Third Bancorp
South Carolina
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Communication","Judgment","Teamwork"]

Provide excellent customer care for daily banking transactions by addressing questions, resolving issues, and following bank policies and procedures. Maintain customer confidentiality, ensure accurate cash handling and daily balancing, and support office operations with the platform team. Build rapport with customers, answer inquiries, and meet sales referral goals while tracking referrals and escalating more complex needs to leadership. Travel to financial centers within the market is required.

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Fifth Third Bancorp
Fifth Third Bancorp
2 months ago

Float Personal Banker I - Charleston, SC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily banking transactions by addressing questions, resolving issues, and following bank policies and procedures. Maintain customer confidentiality, ensure accurate cash handling and daily balancing, and support office operations with the platform team. Build rapport with customers, answer inquiries, and meet sales referral goals while tracking referrals and escalating more complex needs to leadership. Travel to financial centers within the market is required.
Location: South Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide best-in-class customer experience by handling daily transaction inquiries, resolving problems, and ensuring responsiveness.
  • •Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
  • •Perform daily office responsibilities, balancing records in line with policy, and maintain knowledge of financial center procedures.
  • •Answer questions and find solutions for customer issues; direct more complex issues to the Lead Customer Service Representative or other leadership.
  • •Initiate customer conversations to uncover needs, refer and cross-sell retail products, track referrals, and monitor fulfillment progress.
Travel: Low travel

Key Requirements

  • •High school diploma/GED.
  • •Minimum 2 years of customer service representative (CSR) experience with in-depth knowledge of retail policies and procedures.
  • •Ability to handle extensive cash transactions and perform advanced math functions.
  • •Strong communication skills to read/write well enough to communicate with customers in oral and written form.
  • •SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:2+ years
Education:High School
Skills:Customer serviceProblem-solvingCommunicationJudgmentTeamwork
Certifications:SAFE Act registration (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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