Customer Service Representative (CSR)

Qureos
Washington, District of Columbia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organizational skills","Attention to detail","Customer-focused","Proactivity"]

Serve as the primary point of contact for inbound business and investor enquiries by phone, email, and web channels. Provide accurate information about SelectUSA services, the U.S. investment climate, and relevant federal programs, and escalate complex issues to specialists. Maintain detailed CRM records, support administrative tasks (data entry, reporting, scheduling), and help coordinate events, webinars, and investment missions for a diverse international audience.

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FursaFursa
Qureos
Qureos
3 weeks ago

Customer Service Representative (CSR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for inbound business and investor enquiries by phone, email, and web channels. Provide accurate information about SelectUSA services, the U.S. investment climate, and relevant federal programs, and escalate complex issues to specialists. Maintain detailed CRM records, support administrative tasks (data entry, reporting, scheduling), and help coordinate events, webinars, and investment missions for a diverse international audience.
Location: Washington, District of Columbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms.
  • •Provide accurate and timely information about SelectUSA services, the U.S. investment climate, and relevant federal programmes.
  • •Assess enquiries and escalate complex issues to appropriate specialists or partner government entities.
  • •Maintain detailed and accurate records of client interactions and communications within the CRM system.
  • •Support events, webinars, and investment missions, liaising with internal teams for a seamless stakeholder experience.

Key Requirements

  • •Proven experience in a customer service, client relations, or administrative role, preferably in a professional/corporate environment.
  • •Exceptional written and verbal communication skills, conveying information clearly and concisely.
  • •Strong organisational skills to manage multiple priorities and meet deadlines.
  • •Excellent attention to detail and commitment to accuracy.
  • •Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software.
Education:
Skills:CommunicationOrganizational skillsAttention to detailCustomer-focusedProactivity
Tech Stack:Microsoft OfficeWordExcelOutlookCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn