Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Adaptability","Confidentiality"]

Serve as a first point of contact and brand ambassador, delivering first-class support by assessing customer needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues using provided resources while completing accurate documentation and updating call/message records. Stay current on program and product information, maintain confidentiality and compliance, and work required shifts with strong communication and empathetic service.

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FursaFursa
NTT
NTT
2 months ago

Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a first point of contact and brand ambassador, delivering first-class support by assessing customer needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues using provided resources while completing accurate documentation and updating call/message records. Stay current on program and product information, maintain confidentiality and compliance, and work required shifts with strong communication and empathetic service.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions using sound judgment.
  • •Respond to inquiries and complaints with due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints accurately in line with available resources.
  • •Complete accurate interaction documentation, including call history and required messages/fulfillment steps.
  • •Stay current on program and product information through continuous learning while maintaining strict confidentiality and compliance.

Key Requirements

  • •Demonstrated passion for customer satisfaction and prior customer service experience is a strong asset.
  • •Ability to communicate clearly in English (strong oral and written communication, including typing, spelling, and grammar).
  • •Experience in an interactive customer service environment; food and/or retail experience is an asset.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to learn new skills/concepts quickly, resolve complex and sensitive inquiries, and work all required shifts.
Experience:FoodRetail
Skills:CommunicationEmpathyProblem-solvingAdaptabilityConfidentiality
Languages:English
Tech Stack:PCSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn