Operations Duty Manager

Qantas Airways
Melbourne
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Stakeholder management","Communication","Influencing","Problem-solving"]

Lead one of Jetstar’s most critical functions within the Operations Control Centre (JOCC), driving operational excellence across safety, compliance, customer outcomes, and network performance. Manage and develop a team of Operations Controllers and Officers, provide day-of-operations leadership, and make key decisions during operational disruptions. Partner with Flying Operations, Maintenance, Crewing, Dispatch, and other teams to optimize performance while building a culture of accountability and continuous improvement.

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Qantas Airways
Qantas Airways
16 hours ago

Operations Duty Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead one of Jetstar’s most critical functions within the Operations Control Centre (JOCC), driving operational excellence across safety, compliance, customer outcomes, and network performance. Manage and develop a team of Operations Controllers and Officers, provide day-of-operations leadership, and make key decisions during operational disruptions. Partner with Flying Operations, Maintenance, Crewing, Dispatch, and other teams to optimize performance while building a culture of accountability and continuous improvement.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of Operations Controllers and Officers, driving performance, capability, and engagement.
  • •Provide operational leadership across day-of-operations to ensure safe, compliant, and efficient delivery of the flying programme.
  • •Act as a key decision-maker during operational disruptions, balancing customer, operational, and commercial priorities.
  • •Drive operational outcomes across safety, compliance, on-time performance, and cost management.
  • •Collaborate with stakeholders across Flying Operations, Maintenance, Crewing, Dispatch, and other teams to optimize network performance.

Key Requirements

  • •Proven experience leading high-performing teams in a complex operational environment.
  • •Strong operational leadership experience within aviation, airline operations, or a comparable 24/7 operation.
  • •Demonstrated ability to develop people, build capability, and drive performance outcomes.
  • •Sound decision-making skills and the ability to remain calm under pressure.
  • •A safety-first mindset, underpinned by strong compliance and risk management knowledge.
Skills:LeadershipStakeholder managementCommunicationInfluencingProblem-solving
Languages:English

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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