Technical Solutions Engineering Manager

Stripe
San Francisco, Seattle
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Coaching","Communication","Relationship building","Cross-functional collaboration"]

Lead Stripe’s Technical Solutions Engineering (TSE) team responsible for developer success and support for Stripe’s most complex users integrating with Stripe’s platform and products. Own the long-term vision, strategy, and day-to-day operations, strengthen cross-organization relationships to improve developer experience, and deliver a scalable, high-quality technical support experience. Recruit, coach, and grow user-facing engineers while defining and monitoring key support metrics.

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Stripe
Stripe
1 month ago

Technical Solutions Engineering Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead Stripe’s Technical Solutions Engineering (TSE) team responsible for developer success and support for Stripe’s most complex users integrating with Stripe’s platform and products. Own the long-term vision, strategy, and day-to-day operations, strengthen cross-organization relationships to improve developer experience, and deliver a scalable, high-quality technical support experience. Recruit, coach, and grow user-facing engineers while defining and monitoring key support metrics.
Location: San Francisco, Seattle
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Define and deliver a comprehensive technical support experience for developers and Stripe’s most complex integrating users.
  • •Develop the long-term vision and strategy for the TSE team and manage day-to-day operations.
  • •Build relationships across Stripe to influence improvements to developer experience.
  • •Drive cross-functional initiatives to make developer experience more self-serve and impactful.
  • •Recruit, coach, and develop user-facing engineers; define and monitor key support metrics.

Key Requirements

  • •Experience leading, managing, and developing user-facing engineering teams.
  • •Background in software development in one or more programming languages.
  • •Ability to provide meaningful daily overlap with APAC business hours (for US-based candidates, Pacific Time; approximately 11 AM to 8 PM PT).
  • •Direct experience as a user-facing engineer (preferred).
  • •Technical enough to ask engineers strong questions about design and integration decisions (preferred).
Skills:LeadershipCoachingCommunicationRelationship buildingCross-functional collaboration
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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