Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeUSD 75,000 - 95,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Teamwork","Problem-solving","Communication","Training"]

Lead a team of heavy equipment maintenance technicians at the rental facility in Virginia Beach. You’ll manage work orders using the company’s T3 platform, track service intervals, diagnose issues, order parts, and schedule repairs for customer and company equipment. Coordinate and supervise maintenance quality, respond to customer inquiries to ensure high satisfaction, and support training, development, and a safe work environment.

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EquipmentShare
EquipmentShare
8 hours ago

Service Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead a team of heavy equipment maintenance technicians at the rental facility in Virginia Beach. You’ll manage work orders using the company’s T3 platform, track service intervals, diagnose issues, order parts, and schedule repairs for customer and company equipment. Coordinate and supervise maintenance quality, respond to customer inquiries to ensure high satisfaction, and support training, development, and a safe work environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise heavy equipment maintenance technicians and service personnel, ensuring quality performance.
  • •Use the T3 platform to create, assign, and monitor work orders, track machine service intervals, diagnose issues, and order parts.
  • •Schedule repairs for both customer and company-owned rental equipment.
  • •Respond to and resolve customer inquiries, requests, complaints, and keep customer relationships and service satisfaction high.
  • •Train and develop employees and maintain a safe work environment.

Pay and Benefits

Salary: USD 75,000 - 95,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Industry knowledge in equipment rental or a related construction field, ideally with around three years of maintenance and service experience.
  • •Experience leading maintenance teams and/or field service, maintenance, and repair experience.
  • •Strong interpersonal, problem-solving, and verbal/written communication skills, with a customer-service mindset.
  • •Ability to quickly learn and stay up to date on EquipmentShare products and services in a fast-paced environment.
  • •High school diploma; trade school certificate preferred, plus a valid driver’s license and ability to meet physical requirements (lift up to 50 pounds).
Experience:RentalConstruction
Skills:Customer serviceTeamworkProblem-solvingCommunicationTraining
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn