IT Support Analyst

Trainline
Paris
Workplace: OnsiteFull timeEUR 45,000 - 50,000 annuallyFunction: IT Support & HelpdeskSkills: ["Customer service","Proactive problem-solving","Autonomous working","Priority management","Teamwork"]

Provide end-user IT support and manage ticket lifecycles using ITSM, ensuring proactive incident resolution within SLA and strong customer service. Troubleshoot issues, perform root-cause analysis, and support onboarding/offboarding with IAM compliance and secure asset handling. Maintain workplace technology including AV/VC support, meeting room systems, and IT asset inventory. Work with Tier 3 teams on escalations, contribute to knowledge management, and support automation and compliance reviews.

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FursaFursa
Trainline
Trainline
1 day ago

IT Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide end-user IT support and manage ticket lifecycles using ITSM, ensuring proactive incident resolution within SLA and strong customer service. Troubleshoot issues, perform root-cause analysis, and support onboarding/offboarding with IAM compliance and secure asset handling. Maintain workplace technology including AV/VC support, meeting room systems, and IT asset inventory. Work with Tier 3 teams on escalations, contribute to knowledge management, and support automation and compliance reviews.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Manage ticket lifecycle activities with active monitoring, workload management, and reporting.
  • •Resolve incidents proactively within SLA and escalate with Tier 3 teams for technical direction.
  • •Troubleshoot issues using diagnostics and perform root cause analysis.
  • •Handle service requests and initial end-user engagement via ITSM, collaboration apps, and onsite Tech Bar.
  • •Support IT asset management and onboarding/offboarding (laptop builds, IAM compliance, deprovisioning, secure disposal) and provide AV/VC and event support.

Pay and Benefits

Salary: EUR 45,000 - 50,000 annually
Perks:Health InsuranceDentalLearning Budget

Key Requirements

  • •Solid experience supporting enterprise Windows and Apple device environments (Windows 11 and Apple ecosystem).
  • •Experience with Mobile Device Management (JAMF and Intune) and managing modern workplace solutions (Autopilot, InTune, MFA).
  • •Hands-on knowledge of identity and access systems, including Active Directory and Azure Active Directory, plus SSO/SAML integrations.
  • •Experience with networking basics (TCP/IP, DNS, DHCP) and maintaining LAN/WAN and wireless networks.
  • •Ability to manage ITSM ticketing workflows, runbook/technical documentation, and follow security standards aligned to ISO and PCI-DSS.
Skills:Customer serviceProactive problem-solvingAutonomous workingPriority managementTeamwork
Certifications:Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)ACSP (ACTC)JAMF 100CompTIA A+
Tech Stack:Windows 11Apple ecosystemAndroidLinuxJAMFIntuneMicrosoft 365M365SlackAtlassian productsCloud migrationActive DirectoryAzure Active DirectoryPCI-DSSISO 20071IT GovernanceTCP/IPDNSDHCPLAN

Company Brief

Trainline
Digital rail and coach ticketing platform offering online booking, mobile tickets, journey planning, and real-time travel information across the UK and Europe. Aggregates fares from multiple operators and provides retail and distribution services for rail travel.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn