Duty Supervisor - Harare, Zimbabwe

Etihad Aviation Group
Harare
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsEducation: high_schoolSkills: ["Communication","Supervisory skills","Leadership","Hazard identification","Decision-making","Coordination","Safety and compliance monitoring"]

Plan, direct, and supervise airport operations on a shift basis, overseeing passenger and aircraft handling while ensuring safety, security, quality, customer service, and on-time performance targets are met. Manage shift-level hazard identification and safety/compliance monitoring, coordinate VIP/MAAS and special-category guests, and liaise with control/SOC teams to recover from operational disruption and maintain operational integrity. Deliver and rehearse emergency/disruption plans and ensure regulatory/local authority compliance.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Duty Supervisor - Harare, Zimbabwe

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, overseeing passenger and aircraft handling while ensuring safety, security, quality, customer service, and on-time performance targets are met. Manage shift-level hazard identification and safety/compliance monitoring, coordinate VIP/MAAS and special-category guests, and liaise with control/SOC teams to recover from operational disruption and maintain operational integrity. Deliver and rehearse emergency/disruption plans and ensure regulatory/local authority compliance.
Location: Harare
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling on a shift basis, ensuring adherence to arrival/departure checklists, brand requirements, company procedures, and regulatory requirements.
  • •Manage safety and security outcomes through hazard identification, safety/compliance monitoring, and reporting.
  • •Ensure flight editing and special guest requirements are met, including assessment, planning, and coordination for VIP/MAAS, PRM, and special-category guests.
  • •Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact on guest service and operational integrity.
  • •Deliver, maintain, and rehearse emergency response and disruption plans (including diversion/delay handling and business continuity) while coordinating on-time performance and follow-up on delays.

Key Requirements

  • •Minimum 5–7 years’ experience in service, hospitality, airline, or retail, with relevant knowledge of aviation/travel and/or airport policies.
  • •Experience working in a highly pressured, multicultural environment in a supervisory role within a shift environment.
  • •Demonstrable knowledge of frontline service delivery and communication skills.
  • •Outstanding communication and supervisory skills, with a passion for delivering service.
  • •Ability to balance guest-centric focus and corporate interests while maintaining the highest safety and security standards and coordinating teams and service providers on shift.
Experience:5-7 yearsAirlineAviationAirport operationsHospitalityService industryRetail
Education:High School
Skills:CommunicationSupervisory skillsLeadershipHazard identificationDecision-makingCoordinationSafety and compliance monitoring
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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