Cargo Controller

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Finance & AccountingExperience: 3+ yearsEducation: certificationSkills: ["Independent working","Communication","Problem resolution","Risk assessment","Stakeholder coordination"]

Monitor high-yield shipments and special loads from a 24/7 cargo operations center, using dashboards and KPIs to ensure on-time, safe and secure delivery across key routes. Investigate service failures and delays, coordinate with stakeholders on recovery options, and communicate proactively with customers and internal teams. Track irregularities, manage SLA compliance, support end-to-end shipment monitoring, and escalate operational safety and security risks as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Etihad Aviation Group
Etihad Aviation Group
1 month ago

Cargo Controller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Monitor high-yield shipments and special loads from a 24/7 cargo operations center, using dashboards and KPIs to ensure on-time, safe and secure delivery across key routes. Investigate service failures and delays, coordinate with stakeholders on recovery options, and communicate proactively with customers and internal teams. Track irregularities, manage SLA compliance, support end-to-end shipment monitoring, and escalate operational safety and security risks as needed.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Provide live shipment monitoring for high-yield products and special loads, ensuring safe, secure, and on-time delivery on key routes.
  • •Investigate service failures and delays as first level of investigation and arrange efficient service recovery actions.
  • •Monitor and track special loads and products via platforms/system support to ensure processing on time as per SLA.
  • •Communicate with customers and internal stakeholders proactively about booking changes, gaps, deviations, and root causes to drive continuous improvements.
  • •Assess operational safety and security-related risks day-to-day and escalate medium or higher-level risks to appropriate management.

Key Requirements

  • •Educated to at least high school level, preferably diploma level in logistics, operations management or a related discipline with specialization in cargo handling operations.
  • •At least three years of cargo operations and/or cargo customer experience.
  • •Coordinating understanding of computer airfreight specifications.
  • •In-depth knowledge of industry standards and legal regulations for cargo operations.
  • •Industry training in DC/AVI/cargo operations/security/customer service and familiarity with cargo handling processes, procedures, and regulatory compliance expectations.
Experience:3+ years
Education:Certification / Diploma in logistics, operations management or related discipline
Skills:Independent workingCommunicationProblem resolutionRisk assessmentStakeholder coordination
Languages:English (UK)
Tech Stack:DashboardsKPlsOTPCargo IQSLAsFAPAirfreight specifications

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor