BMC

1 week ago

Sr Customer Success Specialist - France

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive customer adoption and value realization for Control-M across the full lifecycle, acting as a trusted technical advisor to administrators, architects, and business stakeholders. Plan and run workshops, webinars, health reviews, and QBRs; provide best-practice guidance for architecture, operational excellence, governance, automation, and modernization. Support implementations, upgrades, migrations, and SaaS transitions, using telemetry and Gainsight insights to reduce risk, improve customer health, and identify growth opportunities for Sales.

Location: France

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Execute customer success motions and engagement plans to drive adoption and value realization across the customer lifecycle.
•Develop and deliver adoption plans, including workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
•Provide technical advisory on Control-M best practices, architecture, operational excellence, governance, automation, and modernization initiatives.
•Support customers through implementations, upgrades, migrations, SaaS transitions, and transformation projects.
•Use customer telemetry, product usage data, and Gainsight insights to proactively recommend adoption actions and improve customer health.

Travel: Low travel

Pay and Benefits

Salary: EUR 60,450 - 100,750 annually

Key Requirements

•Minimum 3 years of experience working with Control-M or comparable enterprise workload automation and scheduling solutions.
•Hands-on experience administering, supporting, implementing, or consulting on Control-M environments, including on-premises and/or SaaS deployments.
•Strong knowledge of Control-M 9.x environments (preferably 9.18–9.22 and newer releases).
•Experience with Control-M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), workload archiving, forecasting, monitoring, high availability, and enterprise scheduling.
•Professional proficiency in French is required.

Experience:3+ yearsEnterprise workload automationWorkload orchestrationSchedulingCustomer success

Skills:TroubleshootingAnalytical thinkingConsultingProblem-solvingStakeholder management

Certifications:Control-M certifications

Languages:French

Tech Stack:Control-MGainsightAPIsWorkload Change Manager (WCM)Managed File Transfer (MFT)Workload archivingForecastingMonitoringHigh availabilityEnterprise schedulingOracleMicrosoft SQL ServerPostgreSQLDevOpsERPCloud platformsSaaSWebinarsQBRsTelemetry

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC