Vice President Operations (SETTLEMENTS BACKGROUND) - Collateral and Risk Manila

Lead daily operations support for Settlements and Reconciliations, ensuring controls are executed to prevent operational and reputational risk. Serve as the primary escalation contact for business and clients, aligning dispute processes globally to reduce risk and improve efficiency. Provide quality customer service against performance targets, monitor team productivity and quality, and develop action plans that simplify processes while staying compliant with internal and external rules.