NTT

3 weeks ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide customer service for a high-volume call workload, resolving routine questions and escalating complex or unexpected issues to higher-level employees. Ensure accurate, timely completion of transactions to meet client SLAs, and handle more complex cases using experience-based knowledge. Contribute to preparation of SOPs and process transitions while working closely with customers and first-line management.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide customer service and answer approximately 25 calls per day.
•Handle routine questions and issues, escalating complex or unexpected matters to higher-level employees.
•Resolve more complex client situations using demonstrated knowledge and skills acquired through experience.
•Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
•Support preparation of SOPs and process transitions.

Key Requirements

•1-2 years of relevant experience.
•High School Diploma or equivalent.
•Demonstrated computer skills.
•Solid communication skills.
•Solid customer service skills with attention to detail, time management, and organizational skills.

Experience:1-2 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT