Post Closing Quality Control Analyst

Truist Financial
Richmond
Workplace: OnsiteFull timeUSD 65,000 - 70,000 annuallyFunction: Quality & Regulatory (Non-Software)Education: bachelorsSkills: ["Interpersonal skills","Leadership","Analytical skills","Problem-solving","Communication"]

Perform comprehensive quality reviews to evaluate operational performance against internal standards, identify and rate production quality issues, and oversee data integrity. Document and communicate quality trends and provide final risk-rating summaries to leadership. Support post-closing efforts, assist leadership with targeted training, and help origination partners improve processes using feedback loop data—while ensuring alignment with mortgage documentation, state guidelines, and internal controls.

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Truist Financial
Truist Financial
4 days ago

Post Closing Quality Control Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Perform comprehensive quality reviews to evaluate operational performance against internal standards, identify and rate production quality issues, and oversee data integrity. Document and communicate quality trends and provide final risk-rating summaries to leadership. Support post-closing efforts, assist leadership with targeted training, and help origination partners improve processes using feedback loop data—while ensuring alignment with mortgage documentation, state guidelines, and internal controls.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Perform daily, weekly, and monthly quality reviews against internal departmental standards.
  • •Identify and rate production quality issues and assess overall quality.
  • •Provide final summary reports to leadership after IQR and risk-rating discussions.
  • •Assist leadership with training programs targeting department needs or teammate issues.
  • •Support post-closing and partner with origination teams to improve processes using feedback loop data.
Travel: Low travel

Pay and Benefits

Salary: USD 65,000 - 70,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid Leave

Key Requirements

  • •Bachelor's degree or equivalent work experience with 2 years of back-office operations experience.
  • •Strong understanding of mortgage documentation.
  • •Ability to support multiple tasks with varying complexity and importance.
  • •Excellent interpersonal, leadership, analytical, and problem-solving skills.
  • •Demonstrated attention to detail and proficiency in basic computer applications (e.g., Microsoft Office).
Experience:MortgageBack-office operationsPost-closing
Education:Bachelor's
Skills:Interpersonal skillsLeadershipAnalytical skillsProblem-solvingCommunication
Languages:English
Tech Stack:Microsoft OfficePCCopy/fax machinesPrinters

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn