Software Renewals Specialist (German Speaking)

Emerson
Debrecen, Budapest
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Relationship-building","Customer engagement","Organizational skills","Problem-solving"]

Manage end-to-end software maintenance and subscription renewal opportunities for assigned customer accounts, ensuring timely renewals and strong customer experience. Engage customers and channel partners throughout the renewal lifecycle, prepare renewal quotations and pricing proposals, and maintain accurate CRM records. Identify renewal risks and build retention strategies, collaborate with sales and account management on upsell and cross-sell opportunities, and resolve renewal inquiries while meeting performance goals.

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FursaFursa
Emerson
Emerson
3 days ago

Software Renewals Specialist (German Speaking)

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Last checked: 13 hours agoStatus: Live

Job Summary

Manage end-to-end software maintenance and subscription renewal opportunities for assigned customer accounts, ensuring timely renewals and strong customer experience. Engage customers and channel partners throughout the renewal lifecycle, prepare renewal quotations and pricing proposals, and maintain accurate CRM records. Identify renewal risks and build retention strategies, collaborate with sales and account management on upsell and cross-sell opportunities, and resolve renewal inquiries while meeting performance goals.
Location: Debrecen, Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage end-to-end software maintenance and subscription renewal opportunities for assigned customer accounts.
  • •Engage customers and channel partners to support timely and successful contract renewals.
  • •Prepare and deliver renewal quotations, pricing proposals, and related documentation.
  • •Monitor renewal pipelines and maintain accurate customer and opportunity records within CRM systems.
  • •Identify renewal risks and develop proactive retention strategies; collaborate to find upsell and cross-sell opportunities.

Key Requirements

  • •Proficiency in German and English, both written and spoken.
  • •Strong communication, relationship-building, and customer engagement skills.
  • •Ability to manage multiple priorities with attention to detail and quality.
  • •Experience working with CRM systems and Microsoft Office applications.
  • •A customer-focused mindset with proactive problem-solving and organizational/time-management skills.
Experience:SoftwareTechnologyIT servicesDigital solutions
Skills:CommunicationRelationship-buildingCustomer engagementOrganizational skillsProblem-solving
Languages:GermanEnglish
Tech Stack:CRM systemsMicrosoft Office

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn