Loan Resolution Specialist I

Work with delinquent and hardship-affected customers to resolve loan issues and reduce losses through outbound and inbound communication (calls, emails, and texts). Handle escalated complaints related to delinquency, system shut-off, or loan assumptions; coordinate with third-party servicers; perform skip tracing; and document account notes. Operate within the bank’s risk appetite by following policies and procedures while consistently delivering a positive customer experience.