Senior Technical Success Manager, Emerging Enterprise - East/Central

Amplitude
Atlanta, Austin, Boston, Charlotte, Chicago, Dallas, Hartford, Houston, Indianapolis, Kansas City, Minneapolis, New York, Philadelphia
Workplace: HybridFull timeUSD 194,000 - 291,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Project management","Ownership","Outcome-driven","Diagnostic thinking"]

Own customer deployment, adoption, and measurable value outcomes for an emerging enterprise portfolio of 40–50 accounts. Lead end-to-end rollout planning through renewal, manage risks and portfolio health using AI-augmented signals, and drive product adoption via working sessions and executive business reviews. Partner with Sales on renewals and expansion, translate customer needs into internal feedback, and continuously improve repeatable playbooks to scale outcomes.

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Amplitude
Amplitude
17 hours ago

Senior Technical Success Manager, Emerging Enterprise - East/Central

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Last checked: 1 hour agoStatus: Live

Job Summary

Own customer deployment, adoption, and measurable value outcomes for an emerging enterprise portfolio of 40–50 accounts. Lead end-to-end rollout planning through renewal, manage risks and portfolio health using AI-augmented signals, and drive product adoption via working sessions and executive business reviews. Partner with Sales on renewals and expansion, translate customer needs into internal feedback, and continuously improve repeatable playbooks to scale outcomes.
Location: Atlanta, Austin, Boston, Charlotte, Chicago, Dallas, Hartford, Houston, Indianapolis, Kansas City, Minneapolis, New York, Philadelphia
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own customer deployment, adoption, and outcomes across a portfolio of 40–50 accounts from presales through renewal.
  • •Lead deployment planning and implementation, including scoping, kickoff meetings, use-case alignment, and coordination with internal/partner delivery teams.
  • •Track risks and issues across active deployments and drive resolution before they impact timelines or outcomes.
  • •Monitor portfolio health using AI-augmented signals and proactively engage to accelerate adoption and renewals.
  • •Drive product adoption via live working sessions, expand use cases over time, and deliver executive business reviews connecting usage to business impact.

Pay and Benefits

Salary: USD 194,000 - 291,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetHome OfficeParental LeaveEspp

Key Requirements

  • •5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
  • •3+ years leading enterprise software deployments with change management and foundational data governance.
  • •2+ years managing a portfolio of 8–10 Strategic accounts.
  • •Experience co-owning renewals and contributing to expansion pipeline with a sales counterpart.
  • •Experience training or enabling non-technical teams to become data-sufficient.
Experience:5+ yearsB2B SaaSEnterprise softwareCustomer success
Skills:CommunicationProject managementOwnershipOutcome-drivenDiagnostic thinking
Languages:English
Tech Stack:AI agentsDigital analyticsProduct analytics

Company Brief

Amplitude
Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn